Local bank phished. Again.

I received this text message last night. It never occurred to me it was anything but a scam. You call the number and some social engineer asks you for all kinds of questions about your accounts. And, yes, some number of clueless folks apparently called the number. The waitress at the Towne Grill said it was the lead story on the local radio station this morning.

I’d kind of like to know how they got my mobile number. Probably not that difficult. This same bank got hit by an email phishing scam a year or so back.

What does it mean with the doctor tweets “oops?”

I got a call this morning from Matt Kelley, a reporter for Radio Iowa (one of Learfield’s news networks). He was working on a story involving Twitter and he wanted to check a couple of terms. Here’s the story (minus the audio):

A Cedar Rapids medical center plans to use the social media tool Twitter to broadcast a surgery to the world next week. Doctors at St. Luke’s Hospital will perform a hysterectomy, and other procedures, as people who’re interested follow along via web browser or mobile device. Hospital spokeswoman Sarah Rainey (RAY-nee) says it’s an educational opportunity.

Rainey says, “We have marketing consultants who will be in the operating rooms with the surgeons as the surgery takes place and as the physician communicates exactly what he’s doing, we will have our consultants tweeting, or typing in conversation to bring it to the outside world.” She says two doctors will be performing the operation on a 70-year-old woman using robotic surgery techniques. The play-by-play will be sent out over the micro-blogging service in messages of 140 characters or less.

“He’ll be talking about how the anesthesiologist is now placing the patient under sedation and here’s my first step, so he will be talking as he goes through the procedure,” Rainey says. “You’ll hear him say, ‘Scalpel, please,’ or whatever he may need to instruct the O-R team to help him with.” She expects a wide host of Iowans — and people around the globe — to follow the surgery, starting at 10 AM next Monday.

She says they’re targeting people in the Twitter audience, roughly between the ages of 25 and 45. “We’re looking for people that just might want the opportunity to go into an O-R suite and see what happens without visually seeing all of the stuff that maybe they don’t care to see,” Rainey says. The hospital recently featured a “webcast” of the same type of surgery so anyone in the world could watch it live over their computers.

“With the webcast, you actually got to see everything that was going on in the O-R suite,” Rainey says. “It might be cutting open the patient, it might be a little blood, it might be the suction part, so for some people it might’ve been too much. Tweeting, on the other hand, is communicating through emails and tweets so it’s a little gentler on the eyes.” She says St. Luke’s will be the first Iowa hospital to “Twitter-cast” a surgery. To follow it, go to the hospital’s website “www.stlukescr.org” and click on the Twitter icon.

My friend David insists this is a “gimmick” and nothing more. That nobody would have the slightest interest in following this procedure on Twitter. I’m not as convinced.

Shop Talk: SEC Digital Network

The Southeastern Conference is getting ready to launch the SEC Digital Network. They’re working with a company called XOS Digital and are touting: “…nearly 10,000 hours of original and exclusive SEC content anytime, anywhere through online video syndication, digital downloads, and exclusive live-streaming and on-demand video content.”

If I understand this correctly, this does NOT include live streaming of actual game broadcasts. Those are protected by the rights holders. Companies like ours. So what content will be available?

  • Highlights
  • Complete game replays
  • Breaking SEC news in real-time
  • Post-game interviews
  • Tailgate events
  • Behind-the-scenes pep talks
  • Press conferences

The company I work for is associated with some SEC schools: Alabama, Mississippi State and South Carolina.

Remember that saying about the farmer’s pig? We eat everything but the oink? Well, companies like ours pay lots and lots of money for the marketing rights to this big schools and we have to sell everything but the oink to recover that investment.

But you can only put so many commercials in a radio or TV broadcast; only so many logos on a big scoreboard; only so many ads in a program (as you can see, I don’t really know everything we sell).

And if God isn’t making any more land, she’s not making any more avails in a football broadcast. So everyone is looking for ways to generate more programming, more content, to support additional advertising. The SEC Digital Network would seem to be doing this.

And the fans have a nearly insatiable appetite for anything related to their team. And if the SEC does this right, with lots of fan engagement and interaction, and fully mobile… they’ll have a winner.

Is it iPhone friendly?

While we’re getting more and more information online without ever visiting a website (at least the home page), I think this is going to be an increasingly important question.

Before getting an iPhone, I really didn’t worry that much about how the websites I worked on looked on a mobile device. That was a mistake.

I did give it some thought as I moved smays.com from Typepad to WordPress and chose a theme that displayed reasonably well on a small screen.

We might be nearing the end of my Breakfast Reading Evolutionary Cycle. And it’s an iPhone propped up against a napkin dispenser.

Digital marketing no longer experimental

At Forrester Research they “…interview as many marketers as we can about their plans, identify trends and project future likely conditions, and then we put together some numbers to make a projection.”

That’s the way Josh Bernoff explains it in a recent blog post that focuses on a five-year interactive marketing forecast. A few tidbits from the study:

“Unlike the last recession, digital marketing is no longer experimental. Now it looks more like advertising is inefficient, relative to digital. More than half of the marketers we surveyed said that effectiveness of direct mail, television, magazines, outdoor, newspapers, and radio would stay the same or decrease within three years. In contrast, well over 70% expected the effectiveness of channels like created social media, online video, and mobile marketing to increase.

The result is that digital, which will be about 12% of overall advertising spend in 2009, is likely to grow to about 21% in five years. Along the way overall advertising budgets will decline.

This is huge.

It means we are all digital marketers now, since digital is at the center of many campaigns anyway.

It means media is in trouble, or at least in the middle of a transformation. For example, online video ads, which will be about $870 million this year, will grow to over $3 billion in 2014. What will this do to networks plans to put more of their shows online in places like Hulu. How will it accelerate some newspapers plans to become more and more centered around online?

And it means that social “media”, which will account for $716 million this year between social network campaigns and agency fees, will generate $3 billion in five years. And this doesn’t even count displays ads on social networks (which are in the display ads category.) Of all the parts of digital marketing, social network marketing one is poised for the most explosive growth.

Pundits have been declaring the end of mass media and advertising for years now. From my 14 years of experience analyzing this stuff, I’ve learned that things die very slowly, but there are real trends you can see. If you’re in advertising, you’d better learn to speak digital, because that’s the way the world is going.”

This was the point I was trying to raise in a company meeting earlier this year when I asked if any of the attendees could imagine a time when there was no advertising.  That “advertising” and marketing as we now know it would probably be unrecognizable at some point in the not so distant future. And are we ready for that?

All I need is this bowling ball. And this ash tray.

Steve Rubel lists five ways in which he is simplifying his technology:

  1. Eliminating any bookmarks, software/webware that I haven’t used in the last seven days
  2. Cutting back to two devices for everything – a laptop and a cell phone. Period, end of story
  3. All critical data seamlessly syncs between these two devices. If a service doesn’t allow me to sync stuff via the cloud and access it both online and off, it’s toast
  4. He’s dumped tons of of stuff: RSS feeds and virtually every email newsletter
  5. Setting up lists on Friendfeed to help me find signals in the noise

That sounds really good to me. I’m feeling more cluttered every day. Too many atoms, too many bytes (bits?)

  • #1 will be a snap for the bookmarks. I’ll have to nut up to kill some of the software I’m not using. Wish me luck.
  • #2 is equally appealing. I could get by with my MacBook and my iPhone. But the big iMac at work belongs to the company, so… and the Mac Mini at home really gets very little use.
  • #3 The whole Mac/Mobile Me experience has made me very reliant on sync’ing. I have a couple of apps that don’t but not many.
  • #4 is pretty easy to do. Got my RSS subscriptions under 50. If I add one, I’ll try to find one to delete
  • #5 I’ve never been able to get with the Friendfeed thing. I’ll take another look but…

“The revolution will be Twittered”

“As the regime shut down other forms of communication, Twitter survived. With some remarkable results. Those rooftop chants that were becoming deafening in Tehran? A few hours ago, this concept of resistance was spread by a twitter message. Here’s the Twitter from a Moussavi supporter:

ALL internet & mobile networks are cut. We ask everyone in Tehran to go onto their rooftops and shout ALAHO AKBAR in protest #IranElection

That a new information technology could be improvised for this purpose so swiftly is a sign of the times. It reveals in Iran what the Obama campaign revealed in the United States. You cannot stop people any longer. You cannot control them any longer. They can bypass your established media; they can broadcast to one another; they can organize as never before.” — Andrew Sullivan’s The Daily Dish

Car radio now known as vehicle’s “entertainment center”

Jerry Del Colliano on what lies ahead for your car’s “radio” …

“In nine to 12 months, Ford’s Sync will enable Internet capabilities on a smartphone and allow the Internet’s most popular radio station – Pandora — to play throughout the car’s sound system. Want Live 365 — you’ve got it.

It’s not just Ford, the other surviving automakers will also be adding the most anticipated consumer audio feature of all time — Internet streaming. Delphi and Autonet Mobile are calling for companies to create Internet connectivity devices as standard equipment for new cars.”

We’re gonna need more buttons on that dial.

More at CNET. “We’ll be able to link you to your Internet in the car. If you brought an iPhone into the vehicle, you could interact with that through voice. You could then read your e-mail by voice,” said Joe Berry, Ford business and product development director for Sync, referring to a future version of Sync.”

MU J-School requires iPhone/iPod Touch. Sort of.

Freshmen admitted into the University of Missouri School of Journalism (and pre-jounalsim students) will be “required” to have an iPhone or ilPod Touch beginning this fall. But not really. If the device is “required” it can be included in a financial need estimate.

According to the story in the Columbia Missourian, iPods and iPhones are “learning devices” used to record lectures. But student still have the option of using their laptops to record lectures.

People have already started bitching about this. Favoring one brand of computer or device; scamming the financial needs program, etc.

When I saw @georgekopp ‘s tweet on this, I thought it was a good idea but for a reason not mentioned in the story.

News is going (has gone?) mobile. A journalism student can’t begin to understand –and report on– that world without a moblie device and –for the moment– the iPhone and iPod Touch are the of breed. I can’t believe the J-school didn’t make that point.

It would be like coming to photography school without a camera.

[A few hours later]

This is another one of those fantasy courses that are easy to come up with if you’ve never taught a class and have no expectation of doing so.

iPhone Reporting would come somewhere in the middle of j-school, rather than at beginning or end. Might work something like this:

Students are equipped with the new iPhone we’re all hoping will come out this summer. It does still images; audio and video (including editing apps). And that’s it. No laptops, digital cameras recorders… just the iPhone.

Each picks a story to cover for the entire semester. Or maybe they pick one from a hat. Either way.

Students are encouraged to use any and all platforms: YouTube, Twitter, flickr, Facebook, Twitpic, etc. The professor follows along online, offering feedback and suggestions during class time.

For all I know the MU J-School might already offer such a course. Perhaps it’s time for another visit with my old pal Mike McKean. Last time we spoke (almost 4 years ago?!) he had been tapped to head up the school’s new “convergence” program. Four Internet years is a lifetime.

PS: I now see he is in charge of the school’s Futures Lab. This implies there is more than one future. Very quantum.

Twitterize listeners to your radio station

Long ago, in a galaxy far away, I worked at a radio station that served a lot of small communities. We did our best to get news from as many of these little towns as we could. I remember one of the things we did was give away little plastic rain gauges (with a sponsor logo). On a morning following a big rain these “Weather Watchers” would call in and report how much rain they received.

I was reminded of this today when I came across @reportstorms, the Twitter page of ReportStorms.com. (“Almost 2″ of rain in Rockford, IL area”)
If I worked at a radio station that was trying to serve a regional audience, I think I might set up a Twitter page for each community and recruit a few people from each burg to feed them. I might even provide a mobile phone with minutes so they didn’t have to use their own. Bet you could build that into a sponsorship.

So when Holcomb, MO gets a down-pour, you get up-to-the-minute reports. Even pix. Nobody covering the Holcomb Hornets basketball game? Twitter away.

Pull the RSS feeds of all of these community Twitter pages into a branded and sponsored page on the radio station website. Maybe feature a different community feed on the station home page every hour.

Can’t find good news people to work at your station? Why not have hundreds? Once you get some traction, I bet you’ll have people waiting in line to join up.

Oh, and one more thing. The new iPhones coming out this summer are rumored to do video.

PS: As far as I know stations are already doing this. If you know of any, link me up.