Author Archives: Steve Mays

Aeron Chair

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AeronchairMy Aeron chair was waiting for me when I got back from a client meeting today. I expected a chair this expensive to be comfortable but when I put my toochis down on that mesh seat… aaaahhh. I knew my bottom was home.

The first thing I noticed was how much cooler it was. The next thing I “felt” was the quality construction. It had a solid feel the same way an expensive European car feels solid and well engineered.

I’ll play with the adjustments tomorrow but I can already tell this was a good investment.

Tree House Magic

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A tree house is a frivolous thing. No practical value (unless you’re living in the African bush). But if you can recall that childhood rush of climbing to the top of a tree for absolutely no reason other than the joy of doing it, you can appreciate what brings four good friends (and friends of) together every year to re-experience that feeling.

Tree House III (this is the third year of the project) is in the middle of the Prairie GardenTrust, which is managed by my friend Henry. He invited me to to come and be part of TH3 this weekend, which was perfect in every way. We finished the day yesterday by climbing up to the third level (about 30 feet up) to enjoy the view and reflect on project.

Tree House III

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SawdustfaceA beautiful Saturday on a perfect Ocotober day. Henry and his band of merry tree house architects and slave laborers invited me to join them to help record the event. But everywhere you looked there were MacBooks and iPhones and keeping a steady stream of images, video and blog posts flowing. The crew would stop from time to time to actaully work on the tree house.

Late in the day I found myself 30 feet up on the “bird’s nest” platform with Bernard, my hands scant inches from his roarting chainsaw. My mind constanly evaluating which parts of my clothing would make the best tournequet. And if I fell, should I try to land on my feet on one of the other team members.

It’s Sunday and work has resumed. Another perfect fall day.

Asus Eee

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Coffee Zone regular Jeff showed up this morning with an Asus Eee, one of the subnotebook computers that are becoming so popular. 4G flash drive. Runs Linux. Around $400? Nice sharp screen but the keyboard is just a little too small for smays. But it’s easy to see why these are popular. If I needed to go that light, I think I might just pop for the iPhone. But Jeff might not need a phone or the expensive data plan that comes with it, so…

The Denim Factory

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In June I wrote about moving up a waist size in my Levis and lovingly packing away  jeans I’ve had for 20 years. I didn’t think of them as “distressed,” rather just getting good and broke in. I would never buy jeans that were made and sold to look like you’d been wearing them for a long time. That’s just… just… just such a neocon thing to do.

But that should not diminish our appreciation for the men (and women?) who work so hard to make your jeans look like they once belonged to a cowboy.

Boing Boing points us to this photo essay (The Denim Factory) by David Friedman featuring a denim factory in Kentucky that specializes in distressing high-end jeans for a few top designers.

“I used to scoff at paying a premium for jeans that come with holes in them already. Then I saw just how much work goes into distressing jeans, and I realized that these people are artists. You can’t just have any loose threads, you have to have the right loose threads. They can’t just be faded. They have to be the right color. A lot of work goes into making these jeans look just right.”

We’re running low on cow shit! Somebody bring in another tub!

On hold waiting to cancel XM Radio

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I’m writing this while on hold for an XM Radio “customer service” representative. My first call was answered by a gentleman who could not figure out how to pull up my account. I gave him everything but my gene sequence. We finally gave up and I called back later.

This time I spoke with a lady who is progressing very nicely with her English lessons. I explained that I wanted to cancel my service. Nothing wrong with it, I’m just not using it enough to justify the $13/month. I told her to check the iPod box on her screen.

She insisted she couldn’t deactivate my account. I would need to speak with XM’s “Deactivation Department” (can’t be good when you have a special department). That was 15 minutes ago and I’m still listening to some depressing jazz channel.

For the record, I tried to cancel on the XM website. Never found a page or link for that little chore. Which makes me conclude you can tell a lot more about a company or service by how easy they make it cancel, than by ease of sign-up.

Wouldn’t it make more sense to quickly route calls like mine to someone with enough savvy (and English) to save the subscription? Maybe offer a cheaper or better plan? Or just fix a problem if there is one?

UPDATE: After more than two hours (over three calls) of Hold Hell, I went to Plan B. Canceled the MasterCard XM hits every three months. I got the card for just this eventuality. A little hassle updating the few services I had on that card but well worth it. PS: Seems like I’m not the only one getting this little dance.

If anyone at XM Radio is reading this… I probably owe you for a few days or weeks service. Since the card is cancelled your best bet is to call my Customer Service number (1-800-FUCKYOU). We’re experiencing unusually long hold times because we don’t give a shit how long you have to hold. But the wait will be pleasant because I’ve plugged in my iPod and set it to shuffle.

UPDATE: So I post my little rant on my lunch hour and it’s now 3 p.m. Just did a Google Blog Search for “xm radio” and there it is. #3 of 135,000+ results.

Blogsearch

UPDATE: 2/16/09 – Following a number of comments on this post, I went back to the XM website to look for the number some say they found there. And found it with one click under YOUR ACCOUNT. I can’t swear I didn’t miss that during the half hour I searched the site. But I’d wager $100 if there were a way to do so.

Seth’s Nine Steps to Powerpoint Magic

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A must-read/file/review on presentation voodoo by the master. It’s all good but these ideas jumped on my face like the Alien monster:

  • Don’t use Powerpoint at all. Most of the time, it’s not necessary. It’s underkill. Powerpoint distracts you from what you really need to do… look people in the eye, tell a story, tell the truth. Do it in your own words, without artifice and with clarity. There are times Powerpoint is helpful, but choose them carefully.
  • Check to make sure you brought your big idea with you. It’s not worth doing a presentation for a small idea, or for a budget, or to give a quarterly update. That’s what memos are for. Presentations involve putting on a show, standing up and performing. So, what’s your big idea? Is it big enough? Really?
  • The minute you put bullets on the screen, you are announcing, “write this down, but don’t really pay attention now.”) People don’t take notes when they go to the opera.
  • Ten minutes of breathtaking big ideas with big pictures and big type and few words and scary thoughts and startling insights. And then, and then, spend the rest of your time just talking to me. Interacting. Answering questions. Leading a discussion.

Life is too short to waste a precious minute watching a lame-ass ppt presentation by the the clueless and lazy. If it looks like I’m not paying attention, I’m not.

“…words belong in memos. Powerpoint is for ideas.”