Category Archives: Personal History

No net access at home

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Despite 90 minutes of trouble-shooting by a very nice tech support lady at Embarq. This lady really gave it her all and was pleasant and supportive throughout. A new modem is one the way and we’l see if that solves the problem. But for those of you wondering whether I’d rather live without indoor plumbing or Internet access… I’d rather poop in the woods than be off-line. I’ve chosen to accept this as a sign that the Digital Supreme Conciousness wants me to spend a little more time with the dogs and… and… what the hell is her name? … Barb! More time with Barb.

Related story: Study finds US full of Internet addicts

Dr. Everett Mobley: Your dog’s “wolf-score”

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Dr. Everett Mobley blogs at Your Pet’s Best Friend. He started in September and his posts just get more and more interesting and informative.

Now look at your dog. Notice the parts that look wolf-like and the parts that don’t. What kind of a wolf percentage do you have? Chances are that the lower your wolf-score, the more built-in problems your pet has.

You never know who’s going to be a good blogger. By “good” I mean someone who posts frequently and writes in an open and personal voice. I confess that I find it very gratifying to play even a tiny role in helping someone get started blogging. YPBF is a must-read for anyone with a pet.

Excellent customer service from Embarq (Sprint)

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Flipped open the MacBook last night and discovered I had no net access. No DSL light on the modem. No dial tone coming into the house. Called Sprint (now Embarq) DSL Tech Support because it was the only number I had. He transferred (nicely) me to the right number where Naomi gave me a couple of things to try. They didn’t work. This morning I called back and spoke with Ivan who determined the problem is inside the house and since I didn’t have the “inside the house service plan,” it would cost me $25 for every 15 minutes a tech was on site.

But then Ivan said, “Wait a minute. I can put you on a new pricing plan that will save you about ten dollars a months AND include free “inside” support.” Uh, yeah… let’s do that. The tech will be out Monday morning.

I don’t think I posted on this, but several months ago a nice lady at Sprint noticed that I was paying more for DSL service than I needed to, changed me to a package that gave me more features for less money.

I’m sure many of you have horror stories going the other direction but, for the record, the Embarq/Sprint folks have been making my life better.

PS: Weekends are usually when I do most of my blogging but w/o net access we’ll be dark for a couple of days.

Update – 9/11/06: Embarq said a repairman would show up between 9-11 a.m. so I was prepared to wait all morning. Steve arrived at 8:30 a.m….found the problem almost immediatley and was gone by 9:00 a.m.

Update – 9/12/06: Couldn’t get online last night. Had dail tone, but no connect to net. Called Earthlink (Sprint ISP) and talked to Jeremy. Polite, helpful and really new his shit. Quickly determined my account had be de-authorized (for some unknown reason) and got me going again. I hope I don’t have any great Embarq/Sprint/Earthlink customer service stories to share for a while.

Interview: Dan Arnall, Business Editor, ABC News

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Dan ArnallIn the mid-90’s (1996? 1995) I went searching for someone that could help our our company get online. Websites were a new thing and I didn’t have a clue where to start, so I called Mike McKean at the University of Missouri School of Journalism (not sure if he was a professor back then) and he said he had a student that was really sharp, had his own web page, and might be just what we were looking for.

I met with Dan who told me he and his best friend, Allen Hammock, had a company that could do just what we needed. I think the company was about 10 minutes old at that moment but we wound up hiring Dan and Allen (who became affectionately known as the Cyber Twins) to guide Learfield into the new digital age.

We got wet –like everybody else– when the Internet bubble burst and Dan and Allen moved on to pursue their careers. Dan, a graduate of the University of Missouri School of Journalism, kicked around in Seattle and San Francisco for a bit and then went back to to get his masters degree at Columbia University.

We chatted for half and hour earlier this evening, talking about his duties at ABC; the changing world of journalism and media; living in Manhatten and Brushes with Near Greatness (John Lithgow and Tony Danza). (AUDIO: 30 min, 10 meg MP3)

Technical Note: After screwing the pooch on a couple of Skype interviews, I’m proud to report this sounds pretty good. I was a tad hot but I didn’t lose the interview.

Google Juice: Blogs

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Because of the way Google Page Rank works, blogs tend to rank higher than traditional websites (whatever that means in 2006). Most bloggers are well aware of this but it hit home for me this evening as I Googled “Learfield” …the company I work for. 105,000 search results. The corporate home page at the top, with the Learfield Sports “home” page (really a sub-page on the corporate site) at #2.

Coming in at #3 is the company blog, GrowLearfield.com. And it’s only been up for six months. Want more traffic for your business/association/organization? Make your home page a well-tended blog.

On a personal note, more and more of the people (from outside our company) with whom I come in contact, have found their way to smays.com. I confess that makes me a tad uncomfortable. If you drill down about three pages (nobody does) in that list of 105,000 “Learfield” results mentioned above, you’ll find smays.com.

Despite periodic disclaimers that this blog is in no way sanctioned by or officially connected to Learfield, I’m “out there” (just like George Costanza’s mother). Sort of like forgetting to remove your company windbreaker before getting the lap dance. You know nobody is looking at your jacket, but you’re aware you have it on.

PS: Yes, this post was prompted by the photograph of two (possibly) fornicating turtles.