Cell phone etiquette (interview)

July is Cell Phone Courtesy Month. As with all such months, there’s a list of cell phone no-no’s. There are a lot of lists. As I scanned them I saw that I was guilty of a couple of the more venial sins. I still catch myself talking too loudly and I answer the phone in the middle of a conversation. I’ve chalked these up to still being something of a newbie to the cell phone experience and plan to break these bad habits.

Nathan Waddell is the director of sales for U. S. Cellular in Missouri and a nice PR lady named Susan arranged for me to talk with Nathan about this important topic.

AUDIO: 15 min interview (MP3)

Radio stops with the listener

What do you do when someone sends you a good video, a photo, or a link to an interesting news item? You share it. Maybe with a link on Facebook or Twitter; a blog if that’s your thing; or you simply email it to everyone in your address book. And some of them will do the same. It seems quite natural after 15 years of life on the net.

Now, what do you do when you hear something interesting, amusing or important on the radio? Assuming you’re not recording, your options are limited. You could call a friend, but by the time you reach them the song/interview/comedy bit is likely to be over.

All the good stuff you hear on the radio (or TV) pretty much stops when it reaches the listener. That never bothered me before because… well, where else _could_ it go after reaching me? There WAS no practical way to share it.

The web changed all that. Even the dumbest cat photo goes on and on and on.

Before hitting the record button or opening the mic, we should ask ourselves, “Can anyone link to what I am about to create?”

Ignore Everybody (Hugh MacLeod)

Telling someone how to be creative is like explaining how to wiggle your ears. But Hugh MacLeod’s little blog-to-book (Ignore Everybody – And 39 Other Keys to Creativity) has some useful insights. Here are my favorites:

  • The more original your idea is, the less good advice other people will be able to give you.
  • Good ideas alter the power balance in relationships. That is why good ideas are always initially resisted.
  • The sovereignty you have over your work will inspire far more people than the actual content ever will.
  • It was so liberating to be doing something that didn’t have to have some sort of commercial angle, for a change.
  • Doing anything worthwhile takes forever.
  • Companies that squelch creativity can no longer compete with companies that champion creativity.
  • Like the best jobs in the world, it just kinda sorta happened.
  • Art suffers the moment other people start paying for it. The more you need the money, the more people will tell you what to do. The less control you will have. The more bullshit you will have to swallow. The less joy it will bring.
  • The only people who can change the world are the people who want to. And not everybody does.
  • Selling out is harder than it looks (It’s hard to sell out if nobody has bought in)
  • If you’re arranging your life in such a way that you need to make a lot of fuss between feeling the (creative) itch and getting to work, you’re putting the cart before the horse. You have to find a way of working that makes it dead easy to take full advantage of your inspired moments. They never hit at a convenient time, nor do they last long.
  • The best way to get approval is to not need it.
  • Part of being creative is learning how to protect your freedom.
  • The size of the endeavor doesn’t matter as much as how meaningful it becomes to you.
  • If you are successful, it’ll never come from the direction you predicted. Same is true if you fail.

“Sorry, There’s No Way To Save The TV Business”

A thought-provoking column by Henry Blodget in the Silicon Alley Insider. Here’s his nutshell:

“As with print-based media, Internet-based distribution generates only a tiny fraction of the revenue and profit that today’s incumbent cable, broadcast, and satellite distribution models do.  As Internet-based distribution gains steam, therefore, most TV industry incumbents will no longer be able to support their existing cost structures.”

According to Blodget, the TV business models for the past 50 years have been based on:

  • Not much else to do at home that’s as simple and fun as TV
  • No way to get video content other than via TV
  • No options other than TV for advertisers who want to tell video stories
  • No options other than cable–and, more recently, satellite–to get TV
  • Tight choke-points in each market through which all video content has to flow (cable company, airwaves), which creates enormous value for the owners of those gates.

“The revolution will be Twittered”

“As the regime shut down other forms of communication, Twitter survived. With some remarkable results. Those rooftop chants that were becoming deafening in Tehran? A few hours ago, this concept of resistance was spread by a twitter message. Here’s the Twitter from a Moussavi supporter:

ALL internet & mobile networks are cut. We ask everyone in Tehran to go onto their rooftops and shout ALAHO AKBAR in protest #IranElection

That a new information technology could be improvised for this purpose so swiftly is a sign of the times. It reveals in Iran what the Obama campaign revealed in the United States. You cannot stop people any longer. You cannot control them any longer. They can bypass your established media; they can broadcast to one another; they can organize as never before.” — Andrew Sullivan’s The Daily Dish

Video fastest-growing media platform in history

So says a new report from social media research consultancy Trendstream and research firm Lightspeed. From story at MediaPost.com:

“In one week in January, 97 million Americans viewed a streaming clip online — as many as are tuning into any major broadcast network — according to a recent survey of 1,000 U.S. active Web users ages 16-65. What’s more, with 72% of U.S. Web users watching clips online, Web video outstrips both blogging and social networking, and is now the leading “social-media platform.”

The “broadcast mode is dead,” said Tom Smith, managing director of Trendstream. “Now is the time for co-creation, user distribution and a true democratization of video content.”

And the new video-ready iPhone will just accelerate this trend. (via @malloryglosier)

No more creating mass through scarcity

So you’ve got a TV station or radio station or newspaper with all this good “content.” The cost of producing it is already sunk so you put it on your website and sell some banner ads. Ch-ching. But it just isn’t working for a lot of “legacy media” and Terry Heaton explains why:

“The assumptions of any content play are that its value is so great that expensive, adjacent advertising will support it and that the mass attractive to advertisers can be created through scarcity. Neither of these assumptions is viable online, and the real problem is that both must be present for significant revenue to be realized.”

So what do we do?

“We should nurture our legacy products as best we can, but we simply must separate our ability to make money from our dependence on the content we create. The key to that is in defining, understanding and developing the Local Web.”

I added the bold in hopes that would help me understand what he’s saying. I think he’s referring to the content we are already creating. We have a story in the paper, we put it on the web. We have a good radio morning show, we stream it. And so on.

We can’t just “re-purpose” our existing content and expect to attract an audience that will be attractive to an advertiser. I think he’s right.

The unbundled media world

I’ve been doing some work on the website of one of our networks and came across a story about what appears to be a big music festival. I exchanged some emails with the news director about linking and adding content from other sources (Google, flickr, YouTube, blogs, Twitter, etc). She expressed some concerns about this.

She, like some many veteran reporters I know, seemed to be coming from that place where you write your story (with audio/video/stills) and it goes into whatever distribution channel your company happens to own: paper, magazine, radio/TV station. That’s where her “audience” finds the story.

And it worked just fine for a long time. But then the web comes along and most of us clapped our hands because we saw it as just one more way to reach “our” audience. A one-way pipe from which they would “consume our content.”

From a recent post (“The Web’s Widening Stream”) by Terry Heaton:

“The “Browse” phase of the Web was its first, and it’s where the name of the desktop application known as the browser originated. The Web was seen as a series of roads leading to destinations, We hopped from site to site — or in the case of AOL, destinations within the site — and everybody was happy. “Visitors” to sites were welcomed through a front door, which became the most valuable online real estate in terms of advertising.

“Search” disrupted the paradigm by allowing people to access documents within a site without going through that front door. We were still visiting sites, though, because that’s “where” the content resided. Search destroyed the value of the home page, and also allowed for advertising adjacent to search results — a way of monetizing content that existed only in link form on the pages of the search. If you wanted to buy ads next to football content, you didn’t need to buy football pages, for example. You could simply buy ads on search results for football.

“Subscribe” blew everything apart, because users no longer had to even visit websites, assuming publishers were willing to make their content available in RSS form. Most major publishers refused to play the game, so media company RSS feeds have generally contained only a sentence or two, thereby forcing users back to the site of origin, where publishers can monetize pages. This irritating practice has kept publishers from exploring revenue possibilities in a truly subscriber-based environment, and it’s the key thing holding back the development of RSS.

But a new paradigm is threatening all of the others and will eventually force all publishers into the unbundled media world. The staggering popularity of social media messaging via Facebook and MySpace “status updates” and, of course, Twitter is creating an information ecosystem that is a series of real-time streams. These streams come in short bursts, but when added to the RSS of Microsoft’s “subscribe” phase of the Web, they form powerful, relevant and meaningful sources of knowledge and information for an increasingly networked world.

Mr. Heaton quotes (and links to) VC John Borthwick who views “streams” as the new metaphor for the web:

In the initial design of the web reading and writing (editing) were given equal consideration – yet for fifteen years the primary metaphor of the web has been pages and reading. The metaphors we used to circumscribe this possibility set were mostly drawn from books and architecture (pages, browser, sites etc.). Most of these metaphors were static and one way. The steam metaphor is fundamentally different. It’s dynamic, it doesn’t live very well within a page and still very much evolving.

A stream. A real time, flowing, dynamic stream of information — that we as users and participants can dip in and out of and whether we participate in them or simply observe are a part of this flow.

And then there is the advertiser:

“Advertising will be another fundamental part of the stream, but the rub for media companies is that advertisers can enter the stream themselves, without the assistance of being attached to media content. This is the inevitable end of a truly unbundled media world.”

If I started this post with a point in mind, I lost it along the way. I think it had something to do with the notion that a reporter –any reporter– could write/produce a story and expect others to find it and read it (and comment on it?) without being connected to them in some synchronous manner.

Or perhaps: All of us can tell the story better than any of us.

Whatever. Read Mr. Heaton’s piece.

Eight ideas for life after radio

Jerry Del Colliano offers 8 ideas for life after radio. Number 5 is particularly relevant for our company, which has half a dozen news websites:

It’s not news websites — that’s no business model. It will be blogs — special information on something that attracts a valued audience. But instead of monetizing it by selling ads (something I think has peaked even when the recession ends), sell a subscription. That’s right, I am nuts. I believe people will pay a reasonable fee for that which they crave — remember I said crave not like. In the past, if you are an expert on gardening, you would have done a radio show, TV or newspaper column. Now, you’ll do a blog. And if it has passionate followers and you price it right, you’ll make money and build revenue with your audience. Keep in mind I’m projecting this trend — it’s coming because it has to come. The Internet is a delivery system not the content.”

I should point out that we do not make any money from our websites. We are still very much in the radio network business (on the news side of our company). We sell 30 second commercials on affiliated radio stations. We have a few blogs and some Twitter accounts but –with a couple of exceptions– it’s more dabble than business. Exciting days ahead.

PS: My friend Jeff points us to a job opening at Chicago Public Radio. Under Experience/Skill Required:

Our ideal candidate will have five plus of relevant experience in radio or TV programming, broadcast media marketing or online community management.  Strong knowledge of online communities, blogs, user generated content is required.  Demonstrated team building and leadership skills.  Clear written, verbal communication skills, with solid group presentation skills.  The ability to merge organizational mission vision with strong creativity and tactical execution.  Strong project management skills with an acute attention to detail.  Should have a working knowledge of content management systems (CMS).”

Listenomics and why things are different this time

I remember reading Bob Garfield’s The Chaos Scenario as an article in Advertising Age but I’m not sure I listened to the interview Mark Ramsey (Hear 2.0) posted to his website back in March. More on that in a moment. I don’t think the book is out yet but here’s a blurb from the web page:

“What happens when the old world order collapses and the Brave New World is unprepared to replace it…as an ad medium, as a news source, as a political soapbox, as a channel for new episodes of “Lost?” That is The Chaos Scenario.

In this fascinating, terrifying, instructive and often wildly entertaining book, Garfield is not content to chronicle the ruinous disintegration of traditional media and marketing. No, having established the problem, he travels to five continents for solutions.

What he discovers is the answer for all institutions who wish to survive – and thrive – in a digitally connected, Post-Media Age. He calls this the art and science of Listenomics.”

Mr. Garfield is Advertising Age editor-at-large and co-host of NPR’s On the Media. Looking forward to the book. If you spot it before I do, let me know.