Author Archives: Steve Mays
Press 1 for disappointment
This is a short but sad story about a once-great radio station. Let’s call it KXXX. It was, for many years, “the voice of” the community. Had as many as four or five full time news people back in the day. This morning one of our reporters called the station regarding a pretty good story in their community.
“The phone rang and rang and rang. No answering machine. Nuthin.’ So then I called the main office number. I got one of those automated answering systems. It told me to push this or that number for this or that person. There was no number to push for news. And when I automatically got the system operator, it was automated too. And it asked me to leave a message.” (sigh)
Press 1 for disappointment
Press 2 for despair
Press 3 for pessimism
Twitter in sports about message control
“Twitter lets athletes speak on their own terms. “It’s going to be useful during the season, because after a game, I’ll be able to say my piece instead of just allowing different media outlets to portray me how they want to portray me,” said St. Louis Rams running back Steven Jackson, one of football’s prolific tweeters. Talk to any athlete or coach about the benefits of Twitter, and they’ll put message control at the top of the list. “In this world we live in now, everybody becomes media,” said Shaquille O’Neal, whose enormous following of more than 1 million has fueled Twitter fever in sports. “If something is going to be said, hey, it’s coming from me, it’s coming from my phone.” Journalists may lament athletes passing over the middle men. But honestly, what’s more interesting, a “we gave 110 percent” from the postgame podium, or a tweet like this from Shaq: “Dam manny ramirez, come on man Agggggggggh, agggggggh, agggggh.” — SI.com
On the bedside table
The Increment, David Ignatius
“The CIA has zero assets in Iran until a message is sent to the agency’s Web site that indicates that the Iranians are making real progress toward a bomb. It falls to veteran spy Harry Pappas to identify the sender and weigh the validity of the information, while the bellicose White House gears up for war. Pappas is disheartened and disaffected; he knew the Iraq War would be a disaster, and he lost his marine son there. To carry out his assignment, he must go rogue and seek the aid of British intelligence.”
Life, Inc., Douglas Rushkoff
“In the twenty-first century, we continue to consider corporations as role models and saviors but engage other people as competitors to be beaten or resources to be exploited. Our lives are overextended, and there is no time, energy, or commitment to do anything but work and perhaps consider family.”
“How Twitter Will Change the Way We Live”
That’s the title of an article by Steven Johnson in this week’s Time Magazine. Here are a few snippets:
- “This is what the naysayers fail to understand: it’s just as easy to use Twitter to spread the word about a brilliant 10,000-word New Yorker article as it is to spread the word about your Lucky Charms habit.”
- “Instead of being built by some kind of artificially intelligent software algorithm, a customized newspaper will be compiled from all the articles being read that morning by your social network.”
- “It used to be that you compulsively checked your BlackBerry to see if anything new had happened in your personal life or career: e-mail from the boss, a reply from last night’s date. Now you’re compulsively checking your BlackBerry for news from other people’s lives.”
But the real money-shot of the piece (at least for me) is Johnson’s prediction (is it still a prediction if it’s already happening?) on Twitter’s influence on advertising.
“Today the language of advertising is dominated by the notion of impressions: how many times an advertiser can get its brand in front of a potential customer’s eyeballs, whether on a billboard, a Web page or a NASCAR hood. But impressions are fleeting things, especially compared with the enduring relationships of followers. Successful businesses will have millions of Twitter followers (and will pay good money to attract them), and a whole new language of tweet-based customer interaction will evolve to keep those followers engaged: early access to new products or deals, live customer service, customer involvement in brainstorming for new products.”
This is the best thing I’ve read on Twitter to date.
Desk Calendar (June 1984)
I’m pretty sure June 4, 1984, was my first official day at Learfield Communications. And since 25 years feels like something of a milestone, I’ve been trying to come up with something to post here to mark the date.
The calendar [larger image] above was on my desk that first month and means absolutely nothing to anyone that wasn’t around back then. And not much to the handful that was (Clyde, Roger, Bob), so I’ve annotated a few entries to jog their memories.
With good jobs hard to keep and harder to find these days, let the record show I am one lucky web boy. Can’t wait to see what the next 25 brings.
Man with umbrella, boy with balloon (see comment)
No more creating mass through scarcity
So you’ve got a TV station or radio station or newspaper with all this good “content.” The cost of producing it is already sunk so you put it on your website and sell some banner ads. Ch-ching. But it just isn’t working for a lot of “legacy media” and Terry Heaton explains why:
“The assumptions of any content play are that its value is so great that expensive, adjacent advertising will support it and that the mass attractive to advertisers can be created through scarcity. Neither of these assumptions is viable online, and the real problem is that both must be present for significant revenue to be realized.”
So what do we do?
“We should nurture our legacy products as best we can, but we simply must separate our ability to make money from our dependence on the content we create. The key to that is in defining, understanding and developing the Local Web.”
I added the bold in hopes that would help me understand what he’s saying. I think he’s referring to the content we are already creating. We have a story in the paper, we put it on the web. We have a good radio morning show, we stream it. And so on.
We can’t just “re-purpose” our existing content and expect to attract an audience that will be attractive to an advertiser. I think he’s right.
smays favicon
It really doesn’t take much to make me happy. Since the first time I saw one in a browser address bar, I’ve wanted to add one of these little graphics (they’re called favicons) to my website(s). And it always requied getting someone else to do it for me. I hated my ignorance.
But it’s a snap on WordPress. No end of little plug-ins that make it a snap. You’ll probably have to put up with a bit of gee-whiz’ing for a while as I discover tiny new wonders about WordPress. Thank you, and good night.
The unbundled media world
I’ve been doing some work on the website of one of our networks and came across a story about what appears to be a big music festival. I exchanged some emails with the news director about linking and adding content from other sources (Google, flickr, YouTube, blogs, Twitter, etc). She expressed some concerns about this.
She, like some many veteran reporters I know, seemed to be coming from that place where you write your story (with audio/video/stills) and it goes into whatever distribution channel your company happens to own: paper, magazine, radio/TV station. That’s where her “audience” finds the story.
And it worked just fine for a long time. But then the web comes along and most of us clapped our hands because we saw it as just one more way to reach “our” audience. A one-way pipe from which they would “consume our content.”
From a recent post (“The Web’s Widening Stream”) by Terry Heaton:
“The “Browse” phase of the Web was its first, and it’s where the name of the desktop application known as the browser originated. The Web was seen as a series of roads leading to destinations, We hopped from site to site — or in the case of AOL, destinations within the site — and everybody was happy. “Visitors” to sites were welcomed through a front door, which became the most valuable online real estate in terms of advertising.
“Search” disrupted the paradigm by allowing people to access documents within a site without going through that front door. We were still visiting sites, though, because that’s “where” the content resided. Search destroyed the value of the home page, and also allowed for advertising adjacent to search results — a way of monetizing content that existed only in link form on the pages of the search. If you wanted to buy ads next to football content, you didn’t need to buy football pages, for example. You could simply buy ads on search results for football.
“Subscribe” blew everything apart, because users no longer had to even visit websites, assuming publishers were willing to make their content available in RSS form. Most major publishers refused to play the game, so media company RSS feeds have generally contained only a sentence or two, thereby forcing users back to the site of origin, where publishers can monetize pages. This irritating practice has kept publishers from exploring revenue possibilities in a truly subscriber-based environment, and it’s the key thing holding back the development of RSS.
But a new paradigm is threatening all of the others and will eventually force all publishers into the unbundled media world. The staggering popularity of social media messaging via Facebook and MySpace “status updates” and, of course, Twitter is creating an information ecosystem that is a series of real-time streams. These streams come in short bursts, but when added to the RSS of Microsoft’s “subscribe” phase of the Web, they form powerful, relevant and meaningful sources of knowledge and information for an increasingly networked world.
Mr. Heaton quotes (and links to) VC John Borthwick who views “streams” as the new metaphor for the web:
In the initial design of the web reading and writing (editing) were given equal consideration – yet for fifteen years the primary metaphor of the web has been pages and reading. The metaphors we used to circumscribe this possibility set were mostly drawn from books and architecture (pages, browser, sites etc.). Most of these metaphors were static and one way. The steam metaphor is fundamentally different. It’s dynamic, it doesn’t live very well within a page and still very much evolving.
A stream. A real time, flowing, dynamic stream of information — that we as users and participants can dip in and out of and whether we participate in them or simply observe are a part of this flow.
And then there is the advertiser:
“Advertising will be another fundamental part of the stream, but the rub for media companies is that advertisers can enter the stream themselves, without the assistance of being attached to media content. This is the inevitable end of a truly unbundled media world.”
If I started this post with a point in mind, I lost it along the way. I think it had something to do with the notion that a reporter –any reporter– could write/produce a story and expect others to find it and read it (and comment on it?) without being connected to them in some synchronous manner.
Or perhaps: All of us can tell the story better than any of us.
Whatever. Read Mr. Heaton’s piece.


