Monthly Archives: September 2006

The power of the hyperlink

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Iowa Senator Tom Harkin talked, by phone, with a group of Iowa radio reporters on Thursday morning. One of the reporters asked the Senator for his reaction to Venezuelan president Hugo Chavez’s comments about President Bush at the UN. One of our reporters was on that conference call and posted a story about the senator’s response to our website, RadioIowa.com. (“Harkin defends Venezuelan President’s UN speech against Bush”)

Radio Iowa News Director Kay Henderson blogged the entire story but the short version is The Drudge Report linked to the story…a shit storm rained down on Senator Harkin…his people try to get Kay to change the headline of our story on the web… a long, stressful day for everyone.

This is just one more small example of how the web has changed things. The stations the other radio reporters (on the conference call) work for probably all have websites but I don’t think they post news stories. So, in all likelihood, our little story was the only one online, at least initially.

BTW (Before the Web), one or all of those reporters might have aired the story on a couple of newscasts and people in Des Moines or Sioux City might have been pissed at the senator. And even if the wire services picked it up, it would have taken a little time to ripple out, and the reaction would have been diluted.

It’s now Saturday morning and I googled “Tom Harkin.” The top search result is: “Hearing Is Believing” on what appears to be a blog called Power Line.

“Harkin must have taken some heat for his comments on the radio, because he put a completely different statement on his web site, after the fact. To see what he really thinks, listen to the audio below.”

Power Line didn’t bother to link to our story or mention our network by name. And they stole our audio and posted the MP3 file to their site. But no matter. You get the idea.

Media was once an orderly thing:
Local radio station(s) – Local newspaper
Handful of larger city newspapers, TV stations & radio stations
Statewide radio network
Associated Press
National media

You could manage these. If you were clever, you could spin and control them a little. No more. We’re all breathing the same media air.

If Senator Harkin does the radio reporter conference call again, I sure would like to listen in.

989 people out of 1,000 listen to radio

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Regular readers know I’m a fan of Mark Ramsey’s blog, Hear 2.0. Mark is the president of San Diego-based Mercury Radio Research, which recently conducted a 1,000-person national study of radio listening habits of people ages 12 through 54. Just 11 people said they didn’t listen to radio.

Mark spoke at one of the sessions at the NAB Radio Show, underway this week in Dallas and the Dallas Morning News covered:

“One of the key things that makes radio different from all these others (iPods, satellite radio, Internet radio, etc) and makes it stand out, and valuable, is the fact that there’s stuff between the songs that people value. In fact, the loyalty to the stations, preference for those stations, is driven very much by what’s between those songs. It’s about connecting with other people.”

Here’s Mark’s take on commercials:

“…there’s one group that hates commercials and another that can tolerate them. The issue with commercials seems to be, ‘Look, if you’re a zealot about commercials, well, of course you’re going to listen to an iPod.’ People inherently understand that commercials are a tax that you pay. The issue for radio is whether we demonstrate to them what that tax is buying them. … ‘Are we giving people something that’s worth the price they’re paying in commercials?’

That wasn’t such a scary question when there were no alternatives to the radio.

Note to self: Record a couple of hours of morning drive on one of the local radio stations and edit out everyhing except the “stuff between the songs that people value.”

Comment from Jim M:

“It seems to me the ratio between commercial time and music / content is way out of whack compared to what it used to be. I wonder if there are some statistics on how this ratio has evolved over time? I was thinking about this today, again, when a drive to the store and back treated me to 100% advertising. I like commercial radio for the fact that I can pick up on new music and the variety, but finding music these days seems to be truly hit and miss.”

NAB Radio Show: The Newspaper of the Future

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Scott Brandon’s latest dispatch from the NAB Radio Show (“How to Make Your Station Website the Newspaper of the Future”):

“We begin with internet problems. Not a good sign. Wish I had my camera. Feels like a college lecture hall. The session is led by Paul Coates from Branson. Roger Utnehmer (DoorCountyDailyNews.com) was scheduled to present but had to drop out due to illness.

Really, this thing was all about why to do it (revenue opportunities, audience movement) nothing much about how to do it. More “ain’t this neat” than anything else. Toward the end people started to push him for logistic info. At some point, Coates lost control and the herd took over. Lots of independent conversations and random questions being thrown out and answers coming from the gallery.

Some notes:

  • Traditional newspaper is continuing to decline. That means there is an opportunity to grab those non-traditional readers.
  • Radio can drive people to the web and make money. If newspaper drives you to web, they lose your traditional sub rev.
  • Your website has to supply news not history.
  • You already have news and sports departments.
  • You can charge premium price. Print buyers used to spending lots. Too low and it doesn’t seem worth it.
  • Sky is limit on content.
  • [More internet problems. Everyone in the crowd has advice.]
  • Fresh content is needed everyday and early in the morning. By 5:30 or 6:00.
  • His unique visitors have leveled out but his per-day visits have gone up. On average, each person visits 3 times a day. Guess what? They update the news 3 times a day.
  • “Show-me more” feature on Roger’s site allows sponsors to put up a video of their biz or offerings.
  • Hometowndailynews.com is working on adding a feature to their “area dining” section that will allow you to do on-line orders to your favorite restaurant.
  • Your site should have different name than station. Must be a full stand alone feel. Otherwise, people feel they are just spending more money/time on your station.
  • Did not hire new staff. Shuffle duties of existing staff.
  • Now we’re into legal stuff. Is it legal to link to google? Sigh.
  • Mistakes he made: 1) Have more patience; 2) Sell it to your staff first; 3) Crawl, walk, run”

NAB Radio Show: Podcasting session

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Scott’s notes and impressions from the podcasting session at the NAB Radio Show. I am assuming the focus was on how broadcasters can use podcasting.

  • Rather slow and uneventful (although the panel was loaded with the right kind of people)
  • Subscriptions should be for extra stuff only
  • Merchandise is huge rev source
  • Repurposing interviews and special segments GOOD. Normal programming BAD. But time shifting is GOOD. ????
  • Listeners don’t mind commercials if content is good and on-demand.
  • The guy next to me breathes very, very loudly.
  • Podcast listeners are more apt to be info junkies.
  • None on this panel seem excited or comfortable.
  • Use podcasting to distribute info/ent that you wouldn’t normally spend valuable air time for.
  • Perishable programming – content must always be fresh but must have a long shelf life too. People have to be able to come back and relive or discover (archives) and that info/content must be relevant.
  • Ads are the killer. Ads have to be current at all times. PodShow’s tech allows the show to be assembled with current ads whenever the consumer downloads.
  • Length – 22 min for audio, 5 for video.
  • Podcasts must promote interaction.
  • All of this (podcasting, mp3, internet) comes from telephones. It will all go back to telephones. No more “ipod only” products. Speculation.

NAB Radio Show down with New Media

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Scott reports there are at least eight sessions on “New Media” at the NAB Radio Show going on this week in Dallas:

1) Pod Squad – Getting the Drop on Podcasting
2) Text Messaging – Where U @?
3) How to Make Your Radio Station Website the Newspaper of the Future
4) Promotions with New Technologies
5) Harnessing the Power of Blogging
6) Radio’s Future in Focus: What Millennials REALLY Think
7) It Ain’t Just Radio: Where Else Can You Find New and Bigger Revenues?
8) Email marketing

Let’s hope Scott fires up that Blackberry and files some dispatches from a few of these sessions. We’ll post them here if we get ’em. They’ve got some people who know their stuff on the blogging and podcasting panels. (Scottie: Make Roger buy the tapes for those two sessions.)

Stalking the prospect. Shhhhh.

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Dear J:

Thanks for sending me the newspaper story about the big liquidation at Reagan Hyundai. It looks like a great opportunity to buy a pre-owned vehicle!

Wait a minute. I don’t think this is a real story at all! You know what this is? It’s a sales gimmick! But that can’t be right, it came with a hand written Post-It note. What the heck is going on here?

This is what direct mail marketing has come to. Can the marketing wizards at the car dealership really think I’m this stupid? Or, do they think this is insanely clever and assume I will, too. My guess is they weren’t shooting any higher than just getting some chump to open the envelope. (“He opened it! He opened it!”)

From the same bag of tricks:

At a recent sales training session for a national marketing group, one of the more popular tactics for getting appointments was a how-to on hiding your phone number from the prospect’s caller ID. That one has haunted me all week. If the prospect knows it’s me calling she won’t take my call. So I gotta sneak up on her. How about dressing up as the Culligan man and toting in a big bottle of water? Once in the office, drop the bottle and start your pitch.

Radio: “Changing Its Tune”

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I pulled the following excerpts from an article (Media & Advertising) in today’s New Your Times (“Changing Its Tune,” by Richard Siklos).

“While more than 9 out of 10 Americans still listen to traditional radio each week, they are listening less. … As a result, the prospects of radio companies have dimmed significantly since the late 1990’s, when broadcast barons were tripping over themselves to buy more stations. Radio revenue growth has stagnated and the number of listeners is dropping. The amount of time people tune into radio over the course of a week has fallen by 14 percent over the last decade, according to Arbitron ratings.”

“Over the last three years, the stocks of the five largest publicly traded radio companies are down between 30 percent and 60 percent as investors wonder when the industry will bottom out.”

“Clear Channel Communications, the nation’s largest radio operator, is now considering selling some of its 1,200 stations in smaller markets after years of acquiring everything in sight, according to industry analysts. The CBS Corporation did the same thing recently and now says it is looking at further station sales. The Walt Disney Company struck a deal this summer to get out of the radio business altogether.”

” ‘A possible reason is that unlike other media businesses, radio appears to have come late to the game of focusing on viable online business models. Although digital revenues are growing fast, they accounted for only $87 million of the industry’s $20 billion in 2005 revenues, according to Veronis Suhler Stevenson Communications. As an industry, we’ve lost the hipness battle,” said Jeffrey H. Smulyan, the chief executive of Emmis Broadcasting. “Like a lot in life, it may be more perception than reality.’ ” (Mr. Smulyan tried to take his company private earlier this summer in the face of its sagging stock price, down more than 40 percent since 2003.)

“Amid so much uncertainty, it is little wonder that sessions at next week’s National Association of Broadcasters radio convention in Dallas advertise things like: “Learn to steal money from your local newspaper” and “Harnessing the power of blogging.” It is also a sign of the times that the convention’s opening reception does not have a broadcaster as a host. Instead, Google will be buying the drinks.”

Chicken LittleI wonder if this isn’t a very positive trend for broadcasting. Could “small be the new big” here? Perhaps a locally owned and managed radio station could better serve the community than a cog in some monstrous media machine. What if you didn’t have to claw your way up through many layers of corporate org charts (and back down) to try something new? What if it really became about serving the local community and not the share price?

No, I don’t think it’s ever going to be the way it was. But a more nimble, self-directed, home-town radio station might be able to change course faster than the USS Juggernaut.