Tag Archives: Twitter

Everything you need to know about Twitter, you learned in kindergarten

Posted on by

I learned from @chadlivengood that the Missouri State Teachers Association is now on Twitter (@MSTA). I seem to recall them advertising on one of our radio networks a few years ago. I’ve been thinking about what they were getting for their money. Basically, distribution of their message to radio stations affiliated with our network. If someone was listening to one of these stations when an MSTA announcement aired, mission accomplished.

So what does the MSTA do with Twitter. In theory, everyone in the state could see their tweets. But only if they choose to “follow” @MSTA. The association must persuade people to pay attention to their Twitter feed? Most advertisers spend a lot of time or money or both on the messages they air on radio and TV. But even if the message is weak, someone hears it.

With Twitter, nobody sees the message unless it’s good (i.e. relevant, interesting). And being limited to 140 characters forces one to boil the message down to the essence. Distribution is free, but worthless unless you have something to say.

During my radio days I wrote and produced commercials and entered what I considered my best in competitions each year. I wonder if there are competitions for the best commercial tweet? I doubt it. Nobody wants to hear “commercials,” no matter how short they are.

From a traditional advertising perspective, Twitter’s only up side is it’s free. It can take a long time to grow the number of people who follow you. And more importantly, they have all the power, all the control. If a company is successful, it has something far more valuable than advertising. Something that money –literally– cannot buy.

Given enough time and money, even a bad product or service can see returns from advertising. Not so with social media. I’m not sure it’s possible to teach a company how to be open, honest, authentic and caring. They were supposed to have learned that in kindergarten.

“If you’re not responding, you’re not seen as an authentic brand”

Posted on by
“If you’re not responding, you’re not seen as an authentic brand”
The eye rolling and derisive snorting I used to get by mentioning Twitter have been replaced by a thin-lipped, folded arm silence. Due in some part, I’m sure, to stories like the one in today’s Wall Street Journal:
“Ford Motor Co., PepsiCo Inc. and Southwest Airlines Co., among others, are deploying software and assigning employees to monitor Internet postings and blogs. They’re also assigning senior leaders to craft corporate strategies for social media.”
“Some companies are training staffers to broaden their social-media efforts. At Ford, Scott Monty, Ford’s head of social media, plans to soon begin teaching employees how to use sites like Twitter to represent the company and interact with consumers.
Coca-Cola Co. is preparing a similar effort, which initially will be limited to marketing, public affairs and legal staffers. Participants will be authorized to post to social media on Coke’s behalf without checking with the company’s PR staff, says Adam Brown, named Coke’s first head of social media in March.”
If you want my business, you’ll listen to what I have to say, and respond. Or suffer a PR shit storm.
http://online.wsj.com/article/SB124925830240300343.html

The eye rolling and derisive snorting I used to get by mentioning Twitter have been replaced by a thin-lipped, folded-arm silence. Due in some part, I’m sure, to stories like the one in today’s Wall Street Journal:

“Ford Motor Co., PepsiCo Inc. and Southwest Airlines Co., among others, are deploying software and assigning employees to monitor Internet postings and blogs. They’re also assigning senior leaders to craft corporate strategies for social media.”

“Some companies are training staffers to broaden their social-media efforts. At Ford, Scott Monty, Ford’s head of social media, plans to soon begin teaching employees how to use sites like Twitter to represent the company and interact with consumers.

“Coca-Cola Co. is preparing a similar effort, which initially will be limited to marketing, public affairs and legal staffers. Participants will be authorized to post to social media on Coke’s behalf without checking with the company’s PR staff, says Adam Brown, named Coke’s first head of social media in March.”

If you want my business, you’ll listen to what I have to say, and respond. Or suffer a PR shit storm.

Bambi358 is following you

Posted on by

I just did a little Twitter house cleaning, blocking about 60 followers who looked … suspect. My criteria for blocking is very scientific and includes –but is not limited to– the following:

  • Anyone who follows 500+
  • Anyone with a number in their name
  • Anyone trying to be anonymous
  • Overly cute names
  • Just about any business (unless I know you)
  • Anyone who uses the terms “SEO” or “social” in their profile bio
  • Glam shot photo icon

If I blocked you and you’d like for me to reconsider… you’re way too needy. But email me and we’ll talk.

[10 hours later] The Twitter spam is coming way too fast. I’ve blocked almost 100. Giving serious thought to protecting my account.

Shutting the in-box

Posted on by

Leo Babauta says he’s done with email. Sort of. It’s really an interesting idea and I can imagine giving it a try if self-employed:

“After more than 15 years of dealing with email, of checking email multiple times a day, of responding over and over throughout the day, of deleting spam and unsubscribing from newsletters and unwanted notices, of filtering out messages and notifications, of deleting those dumb forwarded jokes and chain mails …I’m done. I’m done, because email takes up too much of my time. I’m done, because I don’t like being at the mercy of every incoming request, because I would rather spend my free time creating than replying to emails.”

Leo plans to set up an auto-responder so his correspondents won’t think he’s dead and use Twitter as his main form of communication. For longer conversations he’ll go with IM or Skype. If he needs to collaborate, there’s Google Docs. Friends and family can just pick up the phone and call.

I hope it works for him. Someday I hope to give it a try, too. And for the record, your best bet for reaching me is commenting here or the Gmail address in the sidebar. The work email address is the last thing I check. [via @steverubel]

Twitter spammers: No clue. No pride.

Posted on by

I really hate to think that spammers will be able to destroy Twitter in the same way they’ve destroyed email. Okay, maybe not destroyed but made it a pain in the ass to use. And I haven’t gotten much spam on Twitter but know it’s coming.

Here’s the latest. I know nothing about Shorty Small’s –other than they are clueless– but will, in the unlikely event I find myself in Branson, avoid it and encourage you to do the same.

They search twitter for any reference to “Branson” and then put a little commercial in your Twitter stream. In the example to the right, you’ll notice the business didn’t know (care?) that I was poking fun at Branson. BBQ spam. Yum!