Good is not almost as good as great

Seth Godin on good salespeople and great salespeople. The best sales managers know in their guts this is good advice. They just don’t have the stomach for it.

“The great ones reach out. They work the phones when they’re not first in line. They understand what a customer wants. They’re not just better than good. They’re playing a totally different game.

My best advice: Fire half your sales force. Then, give the remainder, the top people, a big raise, and use the money left over to steal the best salespeople you can find from other industries or even from your competition. You’ll end up with fewer salespeople. But all of them will be great.

And the good guys? Have them go work for the competition.”

Write for your audience

KATGI’m a big fan of the Keith and the Girl podcast. If you have never listened you can skip this post because it probably won’t make any sense. Keith is a sort-of stand-up comic who shoots the shit with his girlfriend, Chemda, for an hour every day. Explicit content. Not for sissies. I love the show.

I finally got around to visiting the “Support” page on their website and discovered some very effective ad copy. For example:

“Blockbuster gives you sissy cuts of movies and claims you didn’t return your film. Netflix gives you the dirtiest version available and gives you the benefit of the doubt. Blockbuster doesn’t believe the holocaust happened. Netflix has all the holocaust movies. Netflix has never let us down. Blockbuster raped my grandmother. (You can rent those tapes through Netflix.)”

I would be very surprised if Keith did not write this copy. Clearly his style. This copy is effective because it is –in the context of their podcast– real. This is the way Keith and Chemda talk. This is what their listeners expect from them. Attitude.

I’m not sure some ad agency wonk could write this. And if they tried, it somehow would not sound legit. And I’ll bet you a hot oil back rub that Keith and Chemda insist on writing the copy. They get that Madison Avenue bullshit would not work on their site.

Google Audio will raise ad rates

That’s the prediction of Google Audio national director of sales Drew Hilles tells Inside Radio “Our main goal is to draw new advertisers to radio” and when they do that’ll put pressure on inventory and result in higher rates for all buyers. The onetime CBS Radio exec says “our goal is to raise rates” and return the sector to double-digit growth. He says one way they help preserve a station’s rate card integrity is by allowing buyers to pick markets — but not individual stations. And Hilles says “stations have control of the throttle of how much of the inventory they open up or not.” Hilles says Google is working to attract some of its existing 100,000 advertisers who have found radio too tough to buy. Hilles says what attracts them is the “more Googley way” they sell radio that affords buyers more accountability and trackability. Google says “a large amount” of the advertisers are new to radio. [INISIDE RADIO]

Are blogs the new resumes?

The folks at Innovation Zen make a good case for this:

“Imagine you are a prospective employer, and you can compare two identical candidates. The first candidate has simply handed you a 2 page resume + 1 page cover letter. The second candidate has done the same, but they have also included a link to their blog. Now, further imagine that although the blog gives a more detailed picture, it does not change your opinion of the second candidate. Which candidate would you choose? My guess is that you would choose the blogger simply because they are a known quantity.”

I like the idea that we are our own “brand” and a blog is THE best tool for promoting same.

Like a bad marriage

Kathy Sierra blogs about Creating Passionate Users and says too many companies are like bad marriages:

“It’s been said that the secret to a good marriage is… don’t change. In other words, be the person you were when you were merely dating. Don’t stop paying attention. Don’t stop being kind. Don’t gain 50 pounds. Don’t stop flirting. Stay passionate, stay sexy, stay caring. Answer their calls. Unfortunately, too many companies are all candle-lit dinners, fine wine, and “let’s talk about you” until the deal is sealed. Once they have you (i.e. you became a paying customer), you realize you got a bait-and-switch relationship.”

This is an excellent post with great illustrations (Perfect for that Powerpoint). If you own or manage a company (or department), this is a must-read.

Blogging makes you respectful and clear

Seth Godin explains two of the biggest benefits of blogging:

“The act of writing a blog changes people, especially business people. The first thing it does is change posture. Once you realize that no one HAS to read your blog, that you can’t MAKE them read your blog, you approach writing with humility and view readers with gratitude. The second thing it does is force you to be clear. If you write something that’s confusing or in shorthand, you fail.

Respectful and clear. That’s a lot to get out of something that doesn’t take much time.”

I’ve been dealing with clients and customers for 35 years and there’s no question that the past five years of blogging has made me better at it.

Student Blogger Wanted

How can you make money blogging? Learfielder Len found this job posting on the Journal of Sports Media blog:

“Career Sports & Entertainment, a sports marketing and PR agency in Atlanta, is looking for qualified journalism students for a program called “AT&T SEC Snapshot.” It will provide weekly coverage for SECsports.com, devoted to Olympic spring sports across the SEC. The student blogger/reporter would provide weekly articles/blogs on SECSports.com. The program is scheduled to launch in early March, so they would like to find a good candidate as soon as possible. If interested, please contact Melanie Jarrett, Career Sports & Entertainment, or 770-995-1300.”

We’ll see more of this. Good, experienced bloggers will be in demand. Can every MSM reporter blog? Some can. But years of traditional writing and reporting seems to rob some of the human voice that the best blogs have.

Adding interesting ads to mediocre products

Couple of bullets from a podcast with Seth Godin, during which he talks about ad agencies;

“What ad agencies ought to do, in my opinion, is not focus on selling ads anymore. And instead, focus on getting in deeper within the clients, and help the clients make products that people want to talk about.”

“The problem is that ad agencies have defined themselves as the people who take the mediocre products and add interesting ads to them, and washed their hands and say, we can’t do anything about what the factory brings us. And my answer is, of course you can, and the clients actually want you to, you’re just not working hard enough to get that piece of business.”

[via Learfield InterAction]

Okay, how about some bonus spots?

Betsy Lazar –Executive Director of Advertising and Media Operations at GM– gave a keynote at the rcent Radio Advertising Bureau conference in Dallas. According to INSIDE RADIO, she was pretty specific in her advice to broadcasters;

“…doing business the old way won’t cut it. Pitching schedules of :30s won’t do it. What GM wants is ideas that show involvement by the station. Things that come from mining the listener database and exploiting the station website in fresh ways.”

Ad Age reports that GM “slashed ad spending by more than $600 million last year, a drop so stunning it should convince even the staunchest doubters that the age of mass-media marketing is going the way of the horse and buggy.”

In that same issue of INSIDE RADIO: Bank of America analyst Jonathan Jacoby admits his survey of 34 industry pros last week in Dallas is not statistically significant. But he says 43% of them (14-15 people) said they’ve “used or plan to use Google/dMarcto sell airtime.”