Author Archives: Steve Mays

Internet helps doctor get back to basics

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A week ago I posted about doing an iChat consultation with my new doc. Tonight I found this story about a doctor in Washington who has taken his entire practice online:

Dr. Howard Stark’s office is quiet. Very quiet. No patients sit in his waiting room. No receptionist answers the telephone. Stark does not have a receptionist. Instead, he and his assistant Michele Norris-Bell check e-mail alerts on handheld devices and — between seeing patients in person — on a desktop computer.

Stark has moved most of his practice, based in Washington, onto the Internet and he couldn’t be happier. Since he started his Web-based service two years ago, he has received 14,000 e-mails. And yet, he feels more like an old-fashioned family doctor in a small town than a modern, harried physician.

‘ "That’s 14,000 phone calls that we did not have to answer and that patients did not have to make," ‘ Stark said.

He does not charge for answering an e-mail. "You have to come in one time a year for an annual exam," Stark said.

The idea –which makes more sense if you read the full story–  came to him while booking a flight.

"I was sitting here and making a seat assignment to go to Miami. And I said, ‘why is it I can make a seat assignment four months in advance and my patients can’t book a half-hour appointment? I started thinking of other things that could be done online."

For instance, written instructions on how to prepare for a colonoscopy, general health tips, or information on Lyme disease.

Which reminded me of the Living Healthy Podcast.

I really think we’ll be seeing more of this.

“Big Brother” software knows if you’re happy

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Microsoft is developing what a British newspaper (TimesOnline) describes as “Big Brother” software that will allow employers remotely to monitor their workers’ productivity, competence and physical well-being to a degree never before seen.

Among other data, wireless sensors will provide employers with workers’ heart rates and stress level, and determine whether they are smiling or frowning.

“The systems work not only through desktop or laptop computers but even through mobile phones or handheld PCs, meaning that even out of the office the employee can still be monitored. In its most advanced format, the system will monitor users’ private interests.

The system works by recording and analyzing what words and numbers are used or websites visited, and by watching the user’s heart rate, breathing, body temperature, facial expressions and blood pressure. The patent application explains: “The system can also automatically detect frustrations or stress in the user via physiological and environmental sensors and then offer or provide some assistance accordingly.”

This just seems to far-out and scary to be true. For the record… I am happier than I appear.

Why “old” media struggle online

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Lost Remote’s Cory Bergman on why most TV stations haven’t done well online:

“I’ll give you these four reasons: 1) lack of investment in people and technology 2) unwillingness to take necessary risks 3) TV-driven power structure which results in the inability for web management to quickly allocate resources as they see fit and 4) a bizarre addiction to brand consistency, which limits creative ideas up and down the organization.”

I think these apply to most “old media” companies. Brand extension is not always the way to go.

Changing newsroom culture

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“The feeling in newsrooms, especially among the people on the new-media side, seems to be that there are an awful lot of people within organizations that aren’t on board with a vision of changing for the future. Even when top management has developed a new corporate vision for a digital, multi-media and less print-centered future, and communicated it to “the troops,” implementation is being slowed by many people in the organization — including mid-level managers — who still don’t buy into the idea that a total transformation of the news organization is necessary.”

“Everyone’s got work to do to put out the “daily miracle,” but in an era when the old industry model is in decline, we can no longer afford to have a workforce where the majority are solely doing the work of “putting out the paper.”

“The smart news organization in 2008 will be the one that encourages innovation — no, requires it — from ALL its employees. It will get everyone involved: in planning meetings; in committees charged with specific research and/or implementation projects. It will create some time in the schedules of everyone in the organization to do the work of innovation, and make that an integral assignment.”

“Most importantly, it will develop a training program to teach new-media skills to those still lacking, and regularly bring in innovation and creativity experts to guide both managers and employees. With the latter, exposure to and interaction with those experts will be company-wide.”

— Steve Outing at Editor & Publisher

T is for Trespass

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TrespasscovIf you’re a Sue Grafton fan and have not read her latest Kinsey Millhone mystery, you’re in for a treat. T is for Tresspass (#20 in the series) is about "identity theft; elder abuse; betrayal of trust; the breakdown in the institutions charged with caring for the weak and the dependent."

This was a real page-turner. Perfect for a snowy weekend.

“Hello, pussy”

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That’s how Lou Gossett addresses David Caruso’s character before choking him into submission in An Officer and A Gentleman (1982). Later in the movie, Caruso has to be rescued from the bottom of the pool in a training exercise. Caruso is an acquired taste but I always found him one of the baddest dudes on the little screen. It hurt me to see him get humiliated.

But this post was going to be about Debra Winger, who made a bunch of bad movies but was really good in two: AOAAG and Urban Cowboy. And she was sort of okay in Black Widow.

I know squat about Hollywood but have to believe she had bad management. Her deep-throated sexiness and more-than-adequate acting chops should have taken her farther.

And for your comment hounds, how about the best drill instructors (or non-coms) in military movies? R. Lee Ermey  from Full Metal Jacket? Adolph Caesar from A Soldiar’s Story? Tom Berenger from Platoon?

Newspaper’s Internet radio station streaming fire coverage

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“The San Diego Union-Tribune’s site SignOn San Diego offers a streaming Internet radio station, SignOn Radio. Today they’ve been supplying steady coverage of the fires, including phoned-in live reports from area residents and people following the story from other regions. News staff are manning the radio, taking calls. It seems like they’re doing a pretty good job of applying journalistic judgment to both official information and call-ins.” [E-Media Tidbits]

I’m listening to the SignOn Radio stream on iTunes. W is stumbling through a press conference. I think he actually said, “I’m from the federal government and we’re here to help you.”

They just broke for AP headlines. I keep looking at the MacBook to remind myself I’m listening to “radio” from a newspaper. Spooky. I remember boasting that only “radio” could really cover this kind of story.

Profitable blogs

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From an article by Sam Zuckerman at SFGate.com (San Francisco Chronicle):

“More quickly than most anyone imagined, blogging is growing up. From the blogosphere’s anarchistic roots, a professional cadre is emerging that is creating an industry whose top-performing businesses now earn serious money. The industry is expanding at warp speed. Blog-based media could just be poised to elbow aside traditional print and broadcast outlets to become one of the dominant sources of news, information and opinion, many observers believe.”

This is a must read for anyone in the media business. Management or foot soldier.

Former Bush staffers consider their legacy

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My favorite pull from a story by Peter Baker at WashingtonPost.com:

“(Rove) does not want to be identified solely by his ties to the president. He knows he will go down in history as Bush’s “architect,” but he thinks he can expand his identity beyond just that. “It’s not like my life from here forward is going to be defined by it,” he said. “I have a chance to create something else. I’m not just going to be typecast as, ‘Oh, that’s the Bush guy.’ “

We’ll see. I’d love to see someone put together a website that keeps up with all of the people most responsible for the last seven years. Maybe a big map of the world with a little red dot representing each of the players. Just showing where they are now, and what’ they’re doing. They played a major role in creating the world in which we live. I’d just like to know where they live and what they’re up to. Sort of a Marauder’s Map.

Record everything, post everything

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In March of this year, I posted audio of a speech by Jan Hindman, author of “There Is No Sex Fairy. For 34 years, Ms. Hindman studied and researched the problem of sexual abuse, working with both sexual offenders and sexual victims through mental health endeavors, the educational realm, as well as private practice.

She was a keynote speaker at a conference organized by one of our clients. I was so impressed by her intelligence and wit that I posted the audio here at smays.com.

Today I received an email from her niece, letting me know that Jan Hindman passed away suddenly a few days ago. She found my post (and the audio) with a Google search:

“…it has been very comforting to hear her voice. It made me smile to hear her wonderful messages and her great sense of humor one more time. She was so very special.”

This kind of thing happens more than you might expect. And it’s one of the things I like best about blogging. As far as I know, the speech I posted might be the only one (by Ms. Hindman) online. I hope other friends and admirers find –and take some comfort– from it.