GM secretly gathered data on radio listening habits

Every minute for three months, GM secretly gathered data on 90,000 drivers’ radio-listening habits and locations. (BoingBoing)

On September 12th, GM’s director of global digital transformation Saejin Park gave a presentation to the Association of National Advertisers in which he described how the company had secretly gathered data on the radio-listening habits of 90,000 GM owners in LA and Chicago for three months in 2017, tracking what stations they listened to and for how long, and where they were at the time; this data was covertly exfiltrated from the cars by means of their built-in wifi.

The company says it never sold this data, but the presentation to the advertising execs was clearly designed to elicit bids for it. Toyota has promised not to gather and sell telematics data, but GM seems poised to create a market in data gathered by your car, which can listen to you, follow you, take pictures of you and your surroundings, and even gather data on which passengers are in the car at different times by tracking Bluetooth beacons from mobile devices.

GM looked at station selection, volume and ZIP codes of vehicle owners. No radio in The Truck. Too noisy to listen if there were.

Yellow Pages

A friend of mine — a local small businessman — called me yesterday saying he was “taking a poll.”

FRIEND: When was the last time you looked up a phone number in the Yellow Pages?
ME: Uh, at least ten years ago. Everybody uses Google, don’t they? Why are you asking?
FRIEND: I got a call from a sales rep for the Yellow Pages asking me to renew my ad. I told him I didn’t advertise in the Yellow Pages. I was wrong. I’ve been paying a thousand bucks a year for the last ten years. When I asked my wife she said, “We’d always had an ad so…”

A few years ago I was in the front yard when a guy pulled up and tossed a plastic bag on my lawn. It contained copy of the Yellow Pages. I picked it up and took it over to the guy saying I didn’t want it and always just throw them in the trash.

“Yeah, that’s what everybody tells me but I get paid to toss ’em. I can’t take it back so just pitch it,” he explained. I’d love to know how many people with ads in the YP are like my friend.

During my radio days (1970’s) I noticed one of our advertisers had been running the same ad for over a year. I started nagging our sales rep to go see the client and get some fresh copy. We’d produce a new spot, no charge.

“I think we just just let well enough alone. He’d tell us if he wanted to change copy,” whined the sales rep.

I kept after him and one day he stormed into my office. “I hope you’re happy! He cancelled his advertising!” And stormed out. I called the client to ask why.

“We had no idea we were still running that spot — and paying for it. My bookkeeper just wrote the check every month. It slipped through the cracks.”

I’ll bet the Yellow Pages folks have reams of data “proving” who uses the book and how often.

‘There’s Nothing Better Than a Scared, Rich Candidate’

“Put the right images on the screen and the right words in the script, and all the candidate has to do is read the lines. Politicians aren’t leaders—they’re interchangeable products to be packaged and sold.”

“The Republican pollster John McLaughlin, who told then–House Majority Leader Eric Cantor he was leading his 2014 primary by 34 points shortly before he lost, had a track record of giving clients bad information. McLaughlin still gets hired today.”

“The vast majority of presidential elections […] can be forecast based on the state of the nation’s economy and the approval rating of the sitting president.”

Molly Ball, The Atlantic

People are deleting advertising from their lives

“People are deleting advertising from their lives. Many simply don’t like or want it and now for the first time they have a choice in the matter. With the shift to streaming, the so-called ‘millennial’ has abandoned linear TV and, in turn, the ads that grace it. Higher-income consumers are more able to afford an ad-free existence by paying subscriptions for ad-free service experiences such as YouTube Red, Hulu+, or Spotify. This further erodes the pool of young, upwardly-mobile consumers that the ad industry so covets. In the future, only older, poorer people will experience advertising.”

And those ads you “see” online?

“A display ad is considered as ‘viewed by the visitor’ if “at least 50% of its pixels were displayed on the visitor’s browser for at least one continuous second.”

The Ad Industry’s Existential Crisis

Humans out at advertising agency

Marketing communications firm (plans) “to utilize technology-based resources such as software, virtual robots, and media algorithms to create and implement advertising and marketing programs for its clients.” Excerpts below from The Ad Contrarian:

”We will need to keep a few tech people on staff to insure that our systems are functioning well and are properly integrated. But that’s it. Last-century resources like account managers, copywriters, art directors, and media planners — in other words, people — will be replaced by digital resources.”

”We have developed what we call ‘virtual robotics’ that can actually understand a client brief when it is converted into code via a proprietary algorithm we have developed. The robot program then goes online and hunts down previously created advertising and marketing campaigns in similar categories which it ‘borrows’ from — much like a traditional creative team does,” he explained.

I wrote a lot of radio commercials (we called them “spots”) over the years and while I wrote a few good ones, many were of grind-it-out-get-it-on-the-air variety. Yeah, I can imagine software doing those as well as I did.