Accidental Death Remediation

One of the ten thousand billboards blighting Interstate 70 reads: Homicide, Suicide, and Accidental Death Remediation. Barb and I speculated about the services provided and she got it first try. I couldn’t get past, “Who the hell would be willing to do such a job?” I found the answer on their website:

“It’s a job no one else wants to do: cleaning up human blood and tissue and getting rid of the stench that often follows death. But a Menifee mother and daughter have started a business to do just that. Calling their business Crime & Trauma Scene Specialists, Debbie Haar and her mother, Shirley MacNeill will clean up homicide or suicide scenes, homes where someone has died a natural death or even what they call “pack-rat” homes that need special care. The two are also trained to do extensive cleaning of medical offices and funeral homes and can remove tear gas or pepper spray from inside buildings.”

Faith Popcorn on future of advertising

I’m looking for an interview with Faith Popcorn that appeared in the Wall Street Journal. The question/answer that I found most interesting was:

WSJ: What do you think about the advertising business today? How will it evolve?

Ms. Popcorn: I think it’s on its way to extinction. In three to five years you will see consumers rejecting advertising-which will cause agencies to scramble as they try to make a living. Right now, they are opening trend departments, public-relations arms and viral-marketing departments. It’s about trying to reinvent themselves — but they are very late to the game.

The Cleanest Tastee Freeze in Town

In 1987, Jeff Salzman co-authored a little book entitled: Real World 101: How to Find a Job, Get Ahead, Do It Now, and Love It! A year or two later, Salzman spoke to a small group of our company managers and told what I think might be the best management story I ever heard.

It’s the story of a Tastee Freeze, the man who cleaned it and his boss. To insure the Tastee Freeze was cleaned properly, the manager made a list of all the necessary cleaning products and tools; drew up a little chart showing where everything in the supply closet went (color coded); and made a numbered list of the proper order for cleaning the Tastee Freeze. He couldn’t understand why the cleaning guy had trouble following his carefully thought out plan.

One day a new manager showed up at the Tastee Freeze and asked the cleaning guy what he did at the Tastee Freeze. The cleaning guy showed him the precisely organized supply closet; the list of approved mops and buckets; and the printed list of steps for cleaning the Tastee Freeze.

The new manager immediately tore up the lists and told the cleaning guy, “Look, I just want the cleanest Tastee Freeze in town. I don’t care how you do it or what supplies you use. If you run into a snag, let me know and I’ll try to help.”

I must confess that I was too often the first type of manager during the 25 years I “managed” others. All I really wanted was a clean Tastee Freeze but it was so much fun to pick out the mops and make the lists. Alas.