“The Cultural Imperative For A Social Business”

 

That’s the title of a blog post by Maria Ogneva that has been stuck in my head for a week or so. It’s about how businesses and organizations communicate and share information. A topic of discussion in our company recently. Here are a few of my take-away’s from Maria’s post:

“Transparency and openness require the braveness of “opening up the kimono”, not when convenient, but all the time. It involves letting people know what’s happening and why, with advance notice, providing a channel to share feedback, and closing the feedback loop – in the open.”

I give us a B- on that one. We’d like to be there but aren’t quite.

“Knowledge hoarding is replaced by sharing. Traditionally, our educational systems have emphasized becoming a specialist. We have hoarded our knowledge in fear that if we shared what we knew, we will become more replaceable.”

Ouch. Been guilty of that myself. I suspect we still have pockets but by the very nature of hoarding, it’s difficult to know.

“Command and control mindset: Traditionally, corporations have been structured with tightly managed controls at the top, which were passed down through levels of management, down to the people who actually performed the work. Tasks to be done, as well as the processes by which these tasks had to be done, were mandated from the top.”

The C&C manager often has an “I-know-best-that’s-why-I’m-the-manager” mindset. Takes a lot of self-confidence to break free of this approach. But the command and control style of management be less and less effective in any event:

“Rigid hierarchies: Scarcity of information pre-Internet, combined with specialization, has contributed to knowledge hoarding. At times, this asymmetry of information, and not the right leadership skills, allowed people to rise up the corporate ladder. Hierarchies were developed to preserve this status quo. However, things are changing rapidly, and democratization of information is definitely putting the emphasis back on leadership style, and not access to information, as a competitive advantage.”

This is why I’m all in on the Network and shared information. It’s breaking down these 20th century approaches to business, communication and everything else.

If you manage a company or work at a company, you should take a few minutes to read this insightful post. I’ll let you know how things come out at our company.

Techies and Taciturns

Olivar Marks blogs about collaboration for ZDNet. He brings up an issue that I’ve been dealing with as I push for an enterprise social networking platform (Yammer) at our company.

“There seems to be a personality type that has a huge appetite for learning and using ever more frequent waves of new technology developments that is independent of any particular demographic, and who are eager to participate in group activities online or off.”

“These folks are often called “early adopters” and “techies” in companies and are leveraged in pilot try outs of new technologies. Their opposite –I call them the Taciturns (habitually reserved and uncommunicative)– are those who have limited interest (or competence and confidence) in collaborating, preferring instead to work solo and communicate on their own terms.”

Okay, I’m squarely in the first group. To the point of being annoying.

“Obviously some of the people who have created the workflows and body of knowledge inside a company through years of service resent the trivialization of their old fashioned ways of working, and some have been led to believe that they need to buck up their ideas and get with it on Twitter, micro/macro blogging, Facebook-in-the-enterprise and other forms of social engagement with their cohorts.”

…and I helped create some of those workflows and bodies of knowledge during the last quarter century but it’s time for some of them to go!

“The Taciturns of all ages generally speaking are laughing inwardly at all the teenage leadership stuff they hear being bandied about, and have often already decided they won’t be participating in any of that.”

What most managers -in my experience- really want is for every employee to immediately open, read and act on every email “from the top.” The notion of a social networking platform is less appealing because they now have to compete for attention with stuff (they consider) less important than theirs (usually everything).

 

“The Future of Work”

Chris Brogan thinks work will be more and more modular, mobile, cause-balanced, smaller/bigger, and goal-aligned.

“Many of us will start using “project” as the unit of measurement of work. Meaning, a job won’t be a job any more, but a collection of projects, sometimes with the same employer and sometimes not. We will all work a bit more like Hollywood’s film industry, gathering the right team for the right project, and having more than one “picture” in the works at all time. This will require a lot more self-organizing and a lot more self-discipline, but people who define work around the unit of “project” instead of the unit of “job” will definitely have a better chance of succeeding.”

Brogan notes that “management styles are still based around “butt in chair” metrics.” While you might just be hoping to have a job in the future, this short –but insightful post– is worth a read if you want a peek at what things will be like in the future.

“How to make trillions of dollars”

David Cain is (Raptitude) helping me (and many others) “get better at being human.” In this post he explains how television has been used by “very-high-level marketers” to create a nation of people who typically:

  • work almost all the time
  • absorb several hours of advertising every night, in their own homes
  • are tired and unhealthy and vaguely dissatisfied with their lives
  • respond to boredom, dissatisfaction, or anxiety only by buying and consuming things
  • have disposable income but can’t find a more fulfilling line of work without losing their health insurance
  • create health problems for themselves, which can be treated with drugs they can “ask their doctor about”
  • own far more items than they use, and believe they don’t have enough
  • are easily distracted from the unhealthy state of their lives and their culture by breaking news and celebrity gossip
  • perpetually convince themselves it is not the right time to make major lifestyle changes
  • happily buy stuff that breaks within a year, and which nobody knows how to fix
  • have learned, through the media’s culture of blame-mongering, that the key to solving public and private issues is to find the right people to hate

Wow. Sound like anyone you know?

I’m trying to stop watching the evening network news. A tough habit to break. It’s been part of my life since… well, since the beginning of network news. Thanks to DVR technology I can skip all the adds to which Mr. Cain refers.

My friend (and one of the 5 smartest guys I know) Henry has eliminated “news” completely. Or so he says. I’m not sure how one does that. But if anyone can, it’s Henry. He makes a compelling case that knowing the news adds nothing to his life. He’s very well (selectively?) informed, so…

The excerpts above don’t tell you much about “how to make trillions of dollars” so I encourage you to read the full post if that’s something you’d like to do.

    Blogger Screening

    Starting and maintaining a blog (any website?) is like buying a hamster. You hurry home and put together the cage with brightly colored tunnels and the little wheel that spins round and round. The sawdust in the bottom of the cage smells fresh and sweet.

    And then it becomes work. A chore that must be attended to every day.

    I help people (clients and internal staff) set up blogs and websites and the initial conversation goes something like this:

    ME: So what will you put on this website?

    THEM: Well, there will be an “about” page… and maybe photos and bios of our people.

    ME: Okay, what else?

    THEM: Uh, how about a map showing where we’re located?

    ME: Alright, although it’s pretty easy to Google us for that. Anything else?

    Nobody really cares about your bios and company history. They really don’t. They care about stuff that will be useful to them. If you don’t have that –and have it regularly–I’d argue a blog probably isn’t the right tool.

    As for the Web 1.0 static “home page,” name one you’ve visited twice.

    Going forward, I think I might use the following test:

    Before we start building your new website, I want you to pick a topic that you know something about. Ideally, something about which you are passionate. Skeet shooting, counted cross-stitching, raising llamas, whatever.

    Send me an email every day for the next 10 days. It should include an excerpt and link to something related to your topic… along with 150 words explaining why you think this is interesting or important.

    That’s it. If you can’t do that, you’re probably wasting your time (and mine).

    Every good blogger I know would have no problem with this. It would take them 5 min each day. Maybe 10. Comments?

    If this page had ads, you’d ignore them

    Robin Wauters takes a look at the results of a new Adweek Media/Harris Interactive survey of about 2,100 U.S. adults. Topic: ads
    “over six in ten respondents say they tend to ignore or disregard Internet ads. Among those who ignore online ads, two in five say they ignore banner ads (43 percent) the most, and one in five say they ignore search engine ads (20 percent) the most.”
    Ms. Wauters notes Internet ad revenues in the U.S. are at an all-time high. What about other media?
    “people who said they ignore ads on other media: television ads (14 percent), radio ads (7 percent) and newspaper ads (6 percent).”
    If only 7% ignore radio ads, I’ll put that in the win column. Younger folks are more likely to ignore radio ads, compared to older people.
    11% in the 18-34 demo say they ignore radio ads, compared to 6% 55+.
    Ms. Wauters concludes her post by concluding all ads have to be better. Much better

    Business Communication in the 21st Century

    Spoke with Business Communication class (20 students?) last night. I was channeling Jack Black (School of Rock) with a splash of Robin Williams (the English/Vietnamese class in Good Morning Vietnam). Which is to say I knew I’d never be invited back. I almost always learn more from these little talks than the people I’m speaking to. And I’m usually surprised.

    • only a couple of smartphones in the class, although everyone had a mobile
    • very little engagement with social media. Maybe half the class had Facebook account; a few had heard of Twitter but weren’t sure what it was; only experience with YouTube was watching a video forwarded by email; no bloggers
    • Only one hand went up when I asked who had read a book in the past year. This set me off on a short rant about reading and vocabulary and the obvious –to me– relationship to communication (business or otherwise)

    I’m pretty sure this was their first encounter with the idea that social media might be an important part of business communication. When the subject of the iPad came up, the first question was “Can I run Word on the iPad?” followed by “How do we print?”

    I was reminded how ingrained MS Word has become in our business culture. Most folks don’t know there are other word processors.

    I responded to the print question with, “What do you want to print?”
    “Uh, a report for this class?”
    “Why not save it as a PDF and email it to the instructor?”

    It was clear from the look on the instructor’s face this might not be an option.I suspect college business communication courses still involve a lot of paper. Maybe even mail merge (shudder).

    My final transgression was telling them to watch Office Space, any season of The Office, and to read Scott Adam’s The Dilbert Principal. And forget everything else.

    The Future of Advertising

    Once upon a time I thought I might like to work at an advertising agency. I had no idea what an advertising agency did but ti seemed like a glamorous job and I was writing and producing commercial for the radio station I was working at, so… why not.

    In the years since, advertising has been what put the pay in my paycheck.

    Enter the Web (the dragon has come and gone). Like just about every other institution, advertising is being disrupted. In this article at Fast Company, Danielle Sacks talks to some of the players. If you care who said what, you can read the full article. For that matter, if you’re involved in ad-supported media in any way, you should read the article.

    “Something digital immigrants would do is make a phone call to make sure someone received an email.”

    Our company is like Ellis Island. I receive email from some co-workers and know that I can turn around in my chair and they will be standing there, “just making sure” I received their electronic message.

    “Like a beetle preserved in amber, the practice of advertising has sat virtually unchanged for the last half-century.”

    “The ad business became an assembly line as predictable as Henry Ford’s. The client (whose goal was to get the word out about a product) paid an agency’s account executive (whose job was to lure the client and then keep him happy), who briefed the brand planner (whose research uncovered the big consumer insight), who briefed the media planner (who decided which channel — radio, print, outdoor, direct mail, or TV — to advertise in). Then the copywriter/art director team would pass on its work (a big idea typically represented by storyboards for a 30-second TV commercial) to the producer (who worked with a director and editors to film and edit the commercial). Thanks to the media buyer (whose job was to wine-and-dine media companies to lower the price of TV spots, print pages, or radio slots), the ad would get funneled, like relatively fresh sausage, into some combination of those five mass media, which were anything but equal. TV ruled the world. After all, it not only reached a mass audience but was also the most expensive medium — and the more the client spent, the more money the ad agency made.”

    “The death of mass marketing means the end of lazy marketing.”

    “The Internet has turned what used to be a controlled, one-way message into a real-time dialogue with millions.”

    “…the most surprising aspect of JetBlue’s agency search was how many firms still believed that the key to solving any business problem was the 30-second spot.”

    “We have to figure out how to get paid for the big idea, and what that idea is worth.” — “People who think that way are supremely well equipped to work in a world that no longer exists.”

    “I thought digital was just another medium”

    “Collapse is simply the last remaining method of simplification. When the ecosystem stops rewarding complexity,” he writes, “it is the people who figure out how to work simply in the present, rather than the people who mastered the complexities of the past, who get to say what happens in the future.” – Clay Shirky

    I have no idea how –or when– this will shake out. Or how much fan poop will come my way. But it’s an exciting time of great change. I describe these as Lawn Chair Moments. There’s going to be a big train wreck and you want to get a good view. But you don’t want to put your lawn chair too close.

    More after this brief commercial message.

    Social networking slowly taking over email

    “According to a new report issued by Gartner, 20% of business users will use social networks as their primary means of business communications by 2014. Gartner says it expects e-mail clients from Microsoft and IBM will soon start integrating with social networking sites, giving users access to their e-mails, contacts and calendars from their favorite social networking platform. What’s more, Gartner says that contact lists, calendars and messaging clients on smartphones will all be capable of connecting with social networking platforms by 2012.” [via networkworld.com]

    This is just really hard for Grown-Ups to wrap their heads around. Even more difficult for those that pooh-pooh Twitter as a silly waste of time.

    Will advertising become obsolete?

    What does Seth Godin think of advertising? Is it unnecessary? Here is his answer from a blog post at Real Time Advertising Week

    “Not unnecessary. Gradually becoming obsolete, though. The cost of the ads goes up, the impact goes down. How can it not? Once people get a TiVo and a Facebook account, the way they allocate their attention changes. And that means the people you most want to reach don’t necessarily want to be reached.”

    His answer has been on my mind since I read it. Advertising is “gradually becoming obsolete?” How does someone who works at a company that runs on advertising revenue react to such a statement? A few possibles:

    • Seth Godin is a smart guy and he’s been right more than he’s been wrong so we’re fucked
    • He’s right but it’s going to take a lot longer than he thinks it will
    • He’s partially right. Some advertising is becoming obsolete, but not the advertising that drives our company
    • Advertising is changing and we might call it something else but companies will always be willng to pay to to reach their customers with selling messages
    • He’s wrong. Advertising is here to stay. Period.

    Did I miss any?

    Frankly, to even wonder about this feels… heretical. Like questioning the flatness of the earth. I’ve written ads; I’ve voiced and produced ads; I’ve helped sell ads. Always taking it as a matter of faith that they worked. If they didn’t, why are businesses buying all these commercials we air on our (pick your medium)? And that they’d always be around.

    Your thoughts?