I can’t decide if it was really great customer service or really poor customer service. 10 days ago thunderstorm/lightening knocked out voice/net access. Four or five days later, Sprint got the voice up but no DSL. They told me a tech would arrive today between 10:30 and 12:30. After a couple of calls he got there at 1:00 p.m. Nice kid but admitted right up front that he didn’t know much about “this computer stuff” and called in the DSL guy. Five hours later, the DSL guy admitts he’s stumped and call Monica (not her real name). Monica doesn’t even do tech support anymore more is really the only one for a hundred miles that knows how to trouble-shoot the Tough Ones. She was amazing. I lost track of how many IP addresses she could remember. She got me back online and made it look easy. After six hours. If DSL guy hadn’t known Monica and been willing to call her, I still would not have DSL. You could pull my fingernails out and I wouldn’t give you Monica’s name. She’s mine.
Category Archives: Internet
We the Media
“The Internet is the most important medium since the printing press. It subsumes all that has come before and is, in the most fundamental way, transformative. When anyone can be a writer, in the largest sense and for a global audience, many of us will be. The Net is overturning so many of the things we’ve assumed about media and business models that we can scarcely keep up with the changes; it’s difficult to maintain perspective amid the shift from a top-down hierarchy to something vastly more democratic and, yes, messy. But we have to try, and nowhere is that more essential than in that oldest form of information: the news. We will be blessed with new kinds of perspective in this emergent system, and we will learn how to make it work for everyone.
Blogs and other modern media are feedback systems. They work in something close to real time and capture — in the best sense of the word– the multitude of ideas and realities each of us can offer. On the Internet, we are defined by what we know and share. Now, for the first time in history, the feedback system can be global and nearly instantaneous.” – Dan Gillmor’s We the Media (pg 236)
Who should read this book? Newsmakers, the reporters that cover them and anyone that reads, watches or listens to those reports.
smays.com Not for sale
No way to know if it’s legit or just a way to get my email address but I received an email offering a $1,000 for the smays.com domain. While there’s no shortage of people named Steve Mays out there, it’s hard to imagine any of them being willing to cough up a grand for smays.com. I wrote back saying this little corner of cyber space is not for sale. Given the hassle of moving, I don’t think I’d sell for $10K.
70 percent of truckers own computers
70 percent of truckers own computers and nearly two-thirds have Internet access at home. Wireless Internet is fast becoming as vital a communications tool for drivers as CB radio, truckers say, giving them a way to stay in closer touch with home and to entertain themselves. [AP story via Doc]
All TV online?
Later this month, the BBC will launch a pilot project that could lead to all television programs being made available on the Internet. Viewers will be able to scan an online guide and download any show.
Sprint DSL
Two years ago I signed up for ADSL service with a local ISP. 512Kbps down/128Kbps up…for $50 a month. Yesterday I switched to Sprint and now have 1.5Mbps down/256Kbps up…for $60 month. I was really dreading the switch but it went smoothly. And the Sprint reps were amazing. My initial contact (“Dave”) called frequently with updates and early this morning to be sure everything was working properly. I ran into a little snag during set up and called Sprint tech support. “Rocky” was in North Carolina (not Pakistan). He spoke English and was very helpful. Had me going in 15 minutes.
I’m now surfing at twice the speed for just pennies a day more. Since the early modem days (300 baud!) I’ve dreamed of a fast connection. Oh, if I only had a T1 line! Imagine my surprise when I learned that my DSL line is the same speed as a T1. Next challenge: going wireless at home. To be continued.
Broadband Internet growing
The number of Americans with access to high-speed Internet connections either at home or work is growing. As of March 1, the Pew Internet & American Life Project finds that 68 million adult Americans log on via broadband either at home or work. Fully 48 million adult Americans have broadband connections at home. For the first time, more than half (52%) of a key demographic group college educated people age 35 and younger has broadband connections at home. But this trend will have absolutely no impact on time spent listening to your local radio station. Everything is fine. Go back to your homes.
DSL service
My local ISP buys ADSL service from Sprint and sells it to me for $50 per month (512K up/128K down). If I sign-up directly with Sprint, I can get 1.5M up/384K down, for $60 per month. This must change.
US broadband penetration
US broadband penetration Jumps to 45.2% – US Internet penetration nearly 75%.
22% of Americans 65 and older use the Internet
From the Pew Internet Project: ” 22% of Americans 65 and older use the Internet. The percent of seniors who go online has jumped by 47% between 2000 and 2004. In a February 2004 survey, 22% of Americans age 65 or older reported having access to the Internet, up from 15% in 2000. That translates to about 8 million Americans age 65 or older who use the Internet. By contrast, 58% of Americans age 50-64, 75% of 30-49 year-olds, and 77% of 18-29 year-olds currently go online.” That last one is interesting. Would love to know what % of 18-29 year-olds listen to the radio.