Comments on: Standing in line to cancel XM Radio http://www.smays.com/default/2008/10/standing-in-line-to-cancel-xm-radio.html I've really got to start writing some of this down Mon, 15 Mar 2010 20:56:01 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Susan http://www.smays.com/default/2008/10/standing-in-line-to-cancel-xm-radio.html/comment-page-1#comment-2811 Susan Mon, 08 Mar 2010 18:02:20 +0000 http://71.54.211.34/2008/10/standing-in-line-to-cancel-xm-radio.html#comment-2811 So... my husband called in December to cancel. He waded through the website and found like many that there was no "cancel subscription" option. So he called the 800#, waded thru useless menus, finally got a person, the person spent five straight minutes harassing hub to sign up for this or that, he persistently responded "no" and "cancel all". Next month, we're charged. I go on their website in January and fill out the customer ... ahem... CARE ... ahem... form. Next month, we're charged again. Today I sent a letter to Customer Care: Sirius Satellite Radio, 1221 Avenue of the Americas; New York, NY 10020. I also filed a complaint with the Federal Trade Commission (https://www.ftccomplaintassistant.gov/FTC_Wizard.aspx?Lang=en) AND I faxed my credit union about the unauthorized charges. The credit union said they would keep XM from charging to our debit card. That was a pleasant surprise. With Health Clubs and our dish provider, we had to cancel the cards to keep them from charging our account any further. So… my husband called in December to cancel. He waded through the website and found like many that there was no “cancel subscription” option. So he called the 800#, waded thru useless menus, finally got a person, the person spent five straight minutes harassing hub to sign up for this or that, he persistently responded “no” and “cancel all”. Next month, we’re charged. I go on their website in January and fill out the customer … ahem… CARE … ahem… form. Next month, we’re charged again. Today I sent a letter to Customer Care: Sirius Satellite Radio, 1221 Avenue of the Americas; New York, NY 10020. I also filed a complaint with the Federal Trade Commission (https://www.ftccomplaintassistant.gov/FTC_Wizard.aspx?Lang=en) AND I faxed my credit union about the unauthorized charges. The credit union said they would keep XM from charging to our debit card. That was a pleasant surprise. With Health Clubs and our dish provider, we had to cancel the cards to keep them from charging our account any further.

]]> By: mykul http://www.smays.com/default/2008/10/standing-in-line-to-cancel-xm-radio.html/comment-page-1#comment-2333 mykul Sat, 21 Nov 2009 11:01:45 +0000 http://71.54.211.34/2008/10/standing-in-line-to-cancel-xm-radio.html#comment-2333 Does (877) 967-4672 work For Canadian acounts as well? If not does any one have the Canadian equivilant #? Does (877) 967-4672 work For Canadian acounts as well? If not does any one have the Canadian equivilant #?

]]> By: Cece http://www.smays.com/default/2008/10/standing-in-line-to-cancel-xm-radio.html/comment-page-1#comment-2284 Cece Mon, 09 Nov 2009 20:48:02 +0000 http://71.54.211.34/2008/10/standing-in-line-to-cancel-xm-radio.html#comment-2284 Thanks for the 877-967-4672 number. I had been through the same h3ll as everyone else here, calling the 800 # published on XM's website, only to hold indefinitely then get disconnected. Tried pushing '0' and got a live person overseas who connected me to 'cancellation dept.' only to have same thing happen. When calling the 877 #, held for about 8 minutes, but got a pleasant and professional person who helped me in only about 5 minutes with my cancellation and account credit. Should be that simple for everyone, every time. Thanks for the 877-967-4672 number. I had been through the same h3ll as everyone else here, calling the 800 # published on XM’s website, only to hold indefinitely then get disconnected. Tried pushing ‘0′ and got a live person overseas who connected me to ‘cancellation dept.’ only to have same thing happen. When calling the 877 #, held for about 8 minutes, but got a pleasant and professional person who helped me in only about 5 minutes with my cancellation and account credit. Should be that simple for everyone, every time.

]]> By: Ryan http://www.smays.com/default/2008/10/standing-in-line-to-cancel-xm-radio.html/comment-page-1#comment-2275 Ryan Fri, 06 Nov 2009 18:18:59 +0000 http://71.54.211.34/2008/10/standing-in-line-to-cancel-xm-radio.html#comment-2275 Yes! I had been given the run around and put on hold three times only to have the calls drop. Then I called the number posted above (877) 967-4672 and got through immediately and was able to cancel my subscription in less than 10 minutes...I logged back onto my account online and it's gone! Thanks so much!! Yes! I had been given the run around and put on hold three times only to have the calls drop. Then I called the number posted above (877) 967-4672 and got through immediately and was able to cancel my subscription in less than 10 minutes…I logged back onto my account online and it’s gone! Thanks so much!!

]]> By: Will http://www.smays.com/default/2008/10/standing-in-line-to-cancel-xm-radio.html/comment-page-1#comment-2261 Will Tue, 03 Nov 2009 01:37:32 +0000 http://71.54.211.34/2008/10/standing-in-line-to-cancel-xm-radio.html#comment-2261 Just cancelled. Used the corporate customer relations number. XM had my account all screwed up. They deactavated my account and would not waive the $14 reactivation fee. I asked if they could not or would not. They said they could do it, however, go %^&$ yourself. (not quite in those terms) I've been with them since inception and had up to 5 radios at one time. Kept cancelling a radio every time they raised the family plan prices. Very short sited company. At least I saved a few hours on hold finding this number ont this blog. Just cancelled. Used the corporate customer relations number. XM had my account all screwed up. They deactavated my account and would not waive the $14 reactivation fee. I asked if they could not or would not. They said they could do it, however, go %^&$ yourself. (not quite in those terms) I’ve been with them since inception and had up to 5 radios at one time. Kept cancelling a radio every time they raised the family plan prices. Very short sited company. At least I saved a few hours on hold finding this number ont this blog.

]]> By: Dan http://www.smays.com/default/2008/10/standing-in-line-to-cancel-xm-radio.html/comment-page-1#comment-2200 Dan Sat, 17 Oct 2009 18:22:38 +0000 http://71.54.211.34/2008/10/standing-in-line-to-cancel-xm-radio.html#comment-2200 I'll second just about everything here. I had a little extra time to try the regular number (1-800-XM-RADIO) that XM asks you to call as they note on their website. Called it, got transferred a couple times to people who spoke poor English at best, jazz waiting music was there for about 15 minutes followed by silence but the call was still connected and eventually call was dropped after about 30 minutes of waiting. Called the 1-877-967-4672 number. Choose option #4 (other questions) from the initial list. English speaking woman picked up and transfered me. I was on hold for a total of about 6 minutes with the wonderful jazz music, spoke to a guy who spoke clear English, offered me a 5 month free discount, I declined and he ended my service with no further questions. Now the only thing I will worry about is getting charged by "mistake." If that happens I know to call the 1-877-967-4672 number. Do the same if you need help from XM or want to cancel XM. I’ll second just about everything here. I had a little extra time to try the regular number (1-800-XM-RADIO) that XM asks you to call as they note on their website. Called it, got transferred a couple times to people who spoke poor English at best, jazz waiting music was there for about 15 minutes followed by silence but the call was still connected and eventually call was dropped after about 30 minutes of waiting.

Called the 1-877-967-4672 number. Choose option #4 (other questions) from the initial list. English speaking woman picked up and transfered me. I was on hold for a total of about 6 minutes with the wonderful jazz music, spoke to a guy who spoke clear English, offered me a 5 month free discount, I declined and he ended my service with no further questions. Now the only thing I will worry about is getting charged by “mistake.” If that happens I know to call the 1-877-967-4672 number. Do the same if you need help from XM or want to cancel XM.

]]> By: anonymous http://www.smays.com/default/2008/10/standing-in-line-to-cancel-xm-radio.html/comment-page-1#comment-2199 anonymous Fri, 16 Oct 2009 19:48:15 +0000 http://71.54.211.34/2008/10/standing-in-line-to-cancel-xm-radio.html#comment-2199 XM has a few strategies to try and wear customers out so that they keep subscribing: 1) no deactivation ability in their online account. 2) upon reaching a salesperson, they'll "transfer" you to another dept at which your call will be dropped and you'll have to call again. 3) if 2 happens you'll be on hold for a while getting to that dept. 4) they can't either get into your account or their "system is down" temporarily and you'll have to call back to cancel. 5) the standard "deals" to keep you subscribing --if you go for this, make sure you get at least 3 months free. They'll keep uping their offer to keep you. Or, they offer $6.95 for a year. 6) if you're successful in cancelling --watch out for this: they keep charging your credit card and you'll go through this entire thing again trying to get your money back. So, if you're planning on cancelling, try and remove your credit card information off their system *before* you cancel. XM has a few strategies to try and wear customers out so that they keep subscribing: 1) no deactivation ability in their online account. 2) upon reaching a salesperson, they’ll “transfer” you to another dept at which your call will be dropped and you’ll have to call again. 3) if 2 happens you’ll be on hold for a while getting to that dept. 4) they can’t either get into your account or their “system is down” temporarily and you’ll have to call back to cancel. 5) the standard “deals” to keep you subscribing –if you go for this, make sure you get at least 3 months free. They’ll keep uping their offer to keep you. Or, they offer $6.95 for a year. 6) if you’re successful in cancelling –watch out for this: they keep charging your credit card and you’ll go through this entire thing again trying to get your money back. So, if you’re planning on cancelling, try and remove your credit card information off their system *before* you cancel.

]]> By: anonymous http://www.smays.com/default/2008/10/standing-in-line-to-cancel-xm-radio.html/comment-page-1#comment-400 anonymous Sat, 09 May 2009 15:20:31 +0000 http://71.54.211.34/2008/10/standing-in-line-to-cancel-xm-radio.html#comment-400 They now have an option to directly go to account cancellation, after you call the main number 1-800-967-2346. Told them can't afford it. Politely declined offers. Was credited 6 months of my remaining contract. They now have an option to directly go to account cancellation, after you call the main number 1-800-967-2346. Told them can’t afford it. Politely declined offers. Was credited 6 months of my remaining contract.

]]> By: Teresa http://www.smays.com/default/2008/10/standing-in-line-to-cancel-xm-radio.html/comment-page-1#comment-399 Teresa Thu, 12 Mar 2009 16:26:27 +0000 http://71.54.211.34/2008/10/standing-in-line-to-cancel-xm-radio.html#comment-399 I just tried the number above and they transferred me. Sounds like back to the regular customer service line. :( I just tried the number above and they transferred me. Sounds like back to the regular customer service line. :(

]]> By: grant http://www.smays.com/default/2008/10/standing-in-line-to-cancel-xm-radio.html/comment-page-1#comment-398 grant Mon, 09 Mar 2009 15:21:33 +0000 http://71.54.211.34/2008/10/standing-in-line-to-cancel-xm-radio.html#comment-398 Called the above number after being on hold numerous times for around 6-8 hours over the last week. Every time I would say I want to cancel they would transfer me to someone else. When that person would answer, I would immediately be disconnected. SO FRUSTRATING. After calling the above number, I was able to cancel in roughly 6 minutes with no hassle. Called the above number after being on hold numerous times for around 6-8 hours over the last week. Every time I would say I want to cancel they would transfer me to someone else. When that person would answer, I would immediately be disconnected. SO FRUSTRATING.
After calling the above number, I was able to cancel in roughly 6 minutes with no hassle.

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