I think I knew that Robert Scoble once worked with/for Dave Winer at Userland Software, but completely forgot writing this “thank you” to Chris Pirillo, waaaay back in 2002:
“We’re always quick to talk about poor service or support, so I’d like to be equally quick to report a wonderful experience. Based on your recommendation, I purchased a copy of Radio from Userland Software. Total impulse buy. I’d been playing with Blogger and when I saw that you liked Radio, I bought it.
Fact is, I really didn’t need the program and had a little problem getting going and wound up emailing the company for some help. Which I quickly got. In my first email to the company I mentioned that mine was a poorly thought out impulse buy and it would be great if I could “back up” on the purchase, never expecting the company to go along.
Today I got a very nice email from Robert Scoble, refunding my purchase. I immediately sent along my thanks and –in his reply– got an invite to Gnomedex 02! Just a nice way to end the day. You can’t go wrong dealing with the Lockergnome community.”