Go away! We’re busy!

If you email the Missouri State High School Activities Association, you are likely to get an automated response that includes the following:

“The MSHSAA staff will respond first to more traditional means of communication such as telephone calls, written correspondence and faxes. The MSHSAA office can be reached at (573) 875-4880 during regular office hours. As time permits, staff will reply to email messages that include the sender’s complete name, address and phone number.”

I don’t even know what to say about this. It speaks volumes about how the organization views its relationship with the public it serves (?). I am inspired to create a new category here at smays.com: Clueless and Proud. Say it loud!