Flipped open the MacBook last night and discovered I had no net access. No DSL light on the modem. No dial tone coming into the house. Called Sprint (now Embarq) DSL Tech Support because it was the only number I had. He transferred (nicely) me to the right number where Naomi gave me a couple of things to try. They didn’t work. This morning I called back and spoke with Ivan who determined the problem is inside the house and since I didn’t have the “inside the house service plan,” it would cost me $25 for every 15 minutes a tech was on site.
But then Ivan said, “Wait a minute. I can put you on a new pricing plan that will save you about ten dollars a months AND include free “inside” support.” Uh, yeah… let’s do that. The tech will be out Monday morning.
I don’t think I posted on this, but several months ago a nice lady at Sprint noticed that I was paying more for DSL service than I needed to, changed me to a package that gave me more features for less money.
I’m sure many of you have horror stories going the other direction but, for the record, the Embarq/Sprint folks have been making my life better.
PS: Weekends are usually when I do most of my blogging but w/o net access we’ll be dark for a couple of days.
Update – 9/11/06: Embarq said a repairman would show up between 9-11 a.m. so I was prepared to wait all morning. Steve arrived at 8:30 a.m….found the problem almost immediatley and was gone by 9:00 a.m.
Update – 9/12/06: Couldn’t get online last night. Had dail tone, but no connect to net. Called Earthlink (Sprint ISP) and talked to Jeremy. Polite, helpful and really new his shit. Quickly determined my account had be de-authorized (for some unknown reason) and got me going again. I hope I don’t have any great Embarq/Sprint/Earthlink customer service stories to share for a while.