Who are your “alpha customers?”

Chris Anderson (The Long Tail guy) looks at why big companies should have public blogs. Among other reasons, they serve as a peer-to-peer product support channel for “alpha customers”, whose opinion can sway others.

Does Learfield (the company I work for) have “alpha customers?” Who would that be? Our university partners? Our advertisers? Our affiliated radio stations? I would argue that the correct answer is: D) All of the above.

Those charged with knowing and influencing “alpha customers,” whomever they might be…might argue that we are already doing a fine job of this. No argument here. But “deep in my heart, I do belive” we could do it even more effectively with some savvy blogging.

RobotWhich brings us to a DWR moment: Pushing your company or organization to blog before they are psychologically ready or have the will and talent to pull it off, is like showing motion pictures to the indigenous tribes of Borneo. They might cheer and make you Tribal Witch Doctor, or they might stab you to death with tiny little spears.

Anytime you see this little robot, you know you’re reading something that could get me –and you– in a lot of trouble.

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