Barb’s Camry died (after ten years) so it was off to St. Louis to shop for a new one this weekend. I spent two very comfortable hours in the waiting area of the Lexus dealership while Barb talked herself into buying an RX330. Hard to call something this nice a sport utility vehicle. I confess to being pretty impressed with the Lexus “experience.” A greeter met us when we arrived and introduced Barb to her “sales and leasing consultant.” Apparently, you don’t have to sell the Lexus. The consultant is there to “assist you with your purchase.”
Lots of nice touches. If you have a breakdown on the road, Lexus sends out a flat-bed truck (“…we don’t tow”), puts you up in a hotel and provides you with a loaner. I watched the switchboard operator for a couple of hours. When she paged someone from the parts department, they arrived as quickly as they could. If they tagged on “…for a customer” to the page, the person arrived immediately. Just lots of little things like that. The dealership provided lunch for all employees. So, we started with a Tercel, then a Corolla, a Camry, 4 Runner and now, a Lexus. Well over a million miles in Toyota’s.