“The only advertising that was ever really effective was word of mouth, which is nothing more than conversation.” Just read The Cluetrain Manifesto. Oh my. I don’t know where to begin. Maybe a few more quotes.

“The memo is dead. Long live e-mail.” At our company, senior management insists on emailing company-wide memos as Word attachments. Search me.

“Suppose you removed the table from your conference room and replaced the seats with armchairs. Suppose you turned it into a living room. How much would this affect your meetings? That’s how much your meetings are about power, not communication.”

“How will we be smart in a world where it’s easier to look something up than to know it?”

The last management book I read was The Dilbert Principle. I thought it was the last I’d need. But that’s misleading. Cluetrain is not a management book. It’s… well, it’s about the Web. “Our longing for the Web is rooted in the deep resentment we feel toward being managed. However much we long for the Web is how much we hate our job.”